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Sonia Gohil

Sonia Gohil

Tutor

Followers of Sonia Gohil60 followers
location of Sonia GohilLondon Area, United Kingdom

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  • Timeline

  • About me

    Customer Service Executive

  • Education

    • University of Roehampton

      2013 - 2016
      Bachelor's degree Elementary Education and Teaching

  • Experience

    • Explore Learning

      Jul 2016 - Jun 2017
      Tutor

      • Actively being involved in teaching and mentoring children aged 4 – 15• Monitoring academic and social progress• Providing support and encouragement to both members and their families• Helping to create a vibrant and positive learning environment• Providing individualised feedback after each session

    • Business Systems UK Ltd

      Aug 2017 - Apr 2021
      Senior Customer Service Coordinator

      • Logging and keeping a track of customer issues• Liasing with various departments to see a project through to the end• Putting invoices onto the system• Managing resource and time for engineers.• Contacting customers via phone/email• Providing excellent customer service. Creating monthly and yearly reports (graphs/tables).Managing and training another colleague. Handling customer complaints/compliments

    • Peloton Interactive

      Apr 2021 - Apr 2022
      Member Support

      . Managing member queries. Dealing with member complaints . Interacting with members via chat, phone and emails.. Ensuring members receive excellent customer service.. Maintaining member rapport . Actively solving issues before they arise

    • BigPanda

      May 2022 - Feb 2024
      Customer Operations Specialist

      . Solving customer queries related to the service offered..Dealing with customer queries via email, chat and call..Using Zendesk, intercom,salesforce, Jira and other platforms for daily tasks..Raising and managing incidents until resolution..Writing up root cause analysis..Analysing customer graphs for changes..Liasing with various internal teams and third party vendors.. Providing excellent customer service.

    • The Independent

      Dec 2024 - now
      Customer Service Executive

      . Dealing with technical customer queries. Helping customers reach a solution to their issues. Providing excellent customer service. Using Zendesk to manage and respond to customer queries . Using various programmes such as stripe, braze, braintree, paypal and piano. Guiding customers around the online newspaper. Providing refunds and cancellations

  • Licenses & Certifications