Ericson Hernandez

Experience

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  Loyola Marymount University

  Sept 2016 - May 2018

  As a Front Desk Associate at the Office of International Students and Scholars and the Intercultural Office Suite I was in charge of organizing calendars on Microsoft Office Suite, regulating appointments within the office and coordinating schedules amongst staff members. Within the office I was responsible for filing forms and documentations, upkeeping the appearance of the office, and managing the online system for International Students and Scholars. As an Event Planner I was responsible for coordinating events related to LGBTQ+ dates and programs. My duties involved promoting the events and facilitating any necessary arrangements. Upon completion of the events I gathered the information collected and reported it to the head administrator of LGBT Student Services.

  • Front Desk Associate

    Sept 2017 - May 2018

  • Event Planner

    Sept 2016 - May 2018
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  The Studio (MDR)

  May 2018 - Jun 2019

  Client Services Associate

  As a Client Services Associate I served as The Studio (MDR)'s brand ambassador expressing my passion for fitness and helping others to join our community. I was an expert on all things (MDR) including member options, studio amenities, instructors, and class offerings. My priority was building lasting relationships with existing and prospective members by ensuring that they have an amazing experience with us.Responsibilities included:- Welcomed all clients in for class- Familiarized new clients with who we are and our services/products- Advised potential and existing clients on memberships and products based on their needs- Provided and maintain a pristine studio appearance- Assisted, sell and restock retail items as needed Show less

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  Accuray

  Aug 2021 - Aug 2022

  Systems Installation Engineer

  As a Systems Installation Engineer I was responsible for the installation of the CyberKnife robot, used as a radiosurgery medical device for radiation therapy. I executed necessary physical assembly of the device and it’s subsystems, calibrating necessary equipment to meet specifications set. I also conducted software and hardware troubleshooting upon equipment when necessary throughout the setup of computer systems, the establishment of network structure and the integration of systems to the CyberKnife. I was responsible for coordinating communication regarding the status of Cyberknife installation between project manager and site correspondents, documenting installation milestones and informing necessary personnel of requests and status updates. I worked closely with technical writers to outline, and write instructions, testing protocols and authorized instructional based documents for calibrations and installation, utilizing Agile as the main documentation database. Upon installation completion, I assisted the customer in conducting final testing to ensure the functional use of system. Show less

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  Lutron Electronics

  Feb 2023 - now

  LA Design Studio Supervisor

  Drives Utilization of the Los Angeles Design StudioFacilitates demonstrations that illustrate the superiority of our products and services. Coordinates with local sales teams, dealers, and reps to optimize center availability and ease access. Builds and nourishes relationships with local sales teams, dealers, and reps to champion Center utilization. Innovates and collaborates to exceed traffic and satisfaction goals. Delivers Operational Excellence:Supervises Center operations, cleaning, maintenance, upgrades, and safety in line with our Standard of Excellence. Welcomes guests with world-class hospitality to enhance our brand reputation. Maintains the aesthetics of the Center in line with our defined standards. Drives sales, deliver leads, and provide exceptional experiences for all guests. Supports Key Initiatives:Collects and deliver market intelligence, pertinent sales information, and customer satisfaction data. Plays an integral role in the execution of the Experience Center team’s annual improvement objectives. Coordinates with vendors and contractors to minimize disruption to Center operations. Provides research as necessary for the development of new and existing initiatives. Show less