Kevin Clark

Experience

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  Walt Disney World

  Aug 2007 - Jan 2008

  Disney College Program Participant and Front Desk Agent

  •Worked at Disney's Saratoga Springs Resort and Spa and Disney's Old Key West resorts. Both were Disney Vacation Club and Deluxe Villa Properties.•Received the greatest number of "Guest Service Fanatic" cards among my colleagues.•Provided outstanding service to the members and a comprehensive knowledge of the facilities and schedules within The Walt Disney World Resort.•Assisted in the checking in and out of anywhere from 300 to 500 reservations on a daily basis.•Worked together with my fellow employees to provide immediate and outstanding guest service recovery. Show less

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  Korman Communities

  Apr 2009 - Aug 2009

  Guest Service Intern at aka: Rittenhouse Square

  •Engaged residents/guests to build a lasting relationship and offered assistance with local recommendations.•Created a comfort level in an overall effort to ensure a positive guest experience.•Assisted in the arrival process as it pertained to greeting the guest, checking the reservation in, introducing the guest to the rest of the team, and ensuring a smooth transition to their suite by way of escort and room introduction.•Demonstrated ability to tour potential guests of the property and answer any and all questions about the hotel and surrounding area. Show less

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  Rivers Casino Pittsburgh

  Aug 2009 - May 2016

   Achieved sales and revenue goals within the department. Increased department food and beverage sales 33% from 2014 to 2015. Worked with our operations team to achieve 100% guest satisfaction using tools such as focus groups, surveys and cold calling. Responsible for having an in-depth knowledge of the department budget while constantly adapting to meet the needs of both our guests and the casino. Effectively Identified new guests and was an active part in building our account base Show less  Analyzed business trends to develop business growth strategy and calculated if current promotions were profitable. Worked with the operations team daily focusing on innovations to improve guest service scores/customer & employee retention rate for the food and beverage department. Demonstrated the ability to act as room manager for any of the five restaurants and casino beverage department on property at a moment’s notice. Showed comprehensive knowledge and flexibility while running various outlets including fine dining, quick service, sports bar and high volume. Show less  Planned, developed, implemented and executed sales strategies and tactics, reviewed progress and reported on results to the director of food and beverage. Personally monitored, set pars, ordered and was held accountable for over $500,000 in inventory including alcohol, tobacco products and non-alcoholic beverages. Led 5 supervisors and over 150 employees on a daily basis to complete a variety of objectives using tools such as strategic planning and resource allocation Responsible for creating and coordinating schedules for the entire department ensuring that all 11 venues on property were fully staffed. Show less

  • Food and Beverage Manager

    Feb 2013 - May 2016

  • Food and Beverage Relief Manager

    Jun 2012 - Feb 2013

  • Assistant Beverage Manager

    Sept 2011 - Jun 2012

  • Beverage Supervisor

    Jun 2010 - Sept 2011

  • Lead Steward

    Oct 2009 - Jun 2010

  • Food and Beverage Intern

    Aug 2009 - Oct 2009
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  ADP

  May 2016 - now

  -Achieved 100% of quota for 18 consecutive months-Successfully sold 134% of my quota for FY18, 142% for FY19, 150% for FY21, 122% for FY22, 133% for FY23 and 102% for FY24-4x President’s Club Qualifier -Partnered with field regions to identify and sell to new clients-Effectively analyzed prospects needs and demonstrated ADP products

  • Senior District Sales Manager

    Jan 2018 - now

  • District Sales Manager

    May 2016 - Jan 2018