Yusuf Raza

Experience

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  Sears Automotive Dept

  May 2005 - Jul 2007

  Customer Service Manager

  Interacted with customers to diagnose car-related problems Arranged displays to be pleasing to the eye and efficient in designInvolved in selling car services to a wide clienteleResearched and solved customer issues which led to customer satisfactionImproved confidence and improved delegating responsibilities as well as handling responsibilities.

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  Penn State University

  Dec 2007 - May 2008

  Teaching Assistant

  331 + Organization and Design of Information Systems. Graded and assisted professor with papers/quizzes for 117 students in and outside of a classroom environment. Assisted students outside of classroom during project and exam times. Held office hours twice a week for struggling students. Guest Lectured for absent professors.Teaching Assistant for IST 110 + Introduction to Information Sciences and Technology. Graded and assisted professor with papers/quizzes for 42 students in IST introduction class. Assisted students outside of classroom during project and exam times. Provided guest lectures and enhanced public speaking skillsSkills of Central Pennsylvania,; Updated the company intranet to be more efficient and user friendlyDesigned a MS Access database with confidential company information Developed more extensive technological knowledge. Show less

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  SRA International, Inc

  Aug 2008 - May 2009

  Systems/Business Analyst

  Developed business requirements throughout the Software Development Life Cycle (SDLC) for one or more concurrent application delivery projects using appropriate method (JAD Sessions, Use Cases, User stories, screen mockups, report mockups, etc.) following an iterative-prototyping methodology.Worked with developers, Quality Assurance Analysts, Configuration Management and Program Managers to ensure required functionality is addressed in developed system, often acting as a liaison between business and technical side.Defined, documented and validated new business and system requirements and developed business work papers for more complex system functionality to assist software developersTranslated business requirements into functional designs by incorporating Use Case DiagramsGenerated weekly and Ad-hoc reports for management to monitor defects and changesAdministered SharePoint Site for content management, user management and document librariesMember of the Social Media/Web 2.0 Community of Practice. Researched collaborative technologies and participated in discussions for improving business processes Show less

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  Freddie Mac

  Jan 2010 - Jul 2012

  Business Analyst Professional

  Business Analyst Professional:Collaborated with the CIO on a weekly basis to assist in the approval of incoming IT Business Cases submitted by the organizationCreated the CIO Business Case Approval Process for efficient and effective monitoring and streamlining the approvals of business casesOrganized and ran 2 weekly meetings with IT Executives and Planning Leads for effective communication and process efficienciesParticipated in creating weekly and monthly reports for the organization as a wholeParticipated in creating quarterly reports presented to the Board of Directors Project manager for making the current scheduling and resource management tool to be more effective company wide. Member of PM Focus Group - Responsible for enabling Project Managers a forum where they can discuss best practice methodologies.Business Technology Analyst:Rotational Program: 1st Rotation (January 2010 - July 2010): Test Automation Engineer - Worked extensively with HPQC, writing/running test cases, wrote/edited several AMCP and SDLC test plans. 2nd Rotation (July 2010 - February 2011): Business Analyst- Work extensively with Planview and Planview Support/Services. 3rd Rotation (February 2011-Present): Project Manager Associate Show less

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  Booz Allen Hamilton

  Jul 2012 - Mar 2016

  Associate

  IT Strategy Consultant for TSA:- Worked with Office of Information Technology in updating/streamlining the roles and responsibilites of Customer Relationship Managers and Government Program Managers- Established and maintained SOP for Service Area Managers, Product Managers and Service Area Coordinator- Optimized internal reports management- Providce ongoing support to senior OIT Staff as requested Functional Analyst working on the modernization of SEC.gov website:- Gathered over 200 requirements via JAD Sessions and Interviews for SEC.gov Modernization- Created numerous deliverables and presentations for clients- Streamlined existing workflows for more effective operations and efficiency- Assisted in the creation of numerous screen mockups and use case scenarios for website design- Assisted in the implementation, and functional/system testing of an Enterprise Content Management System (ECMS)Requirements Analyst for eMASS:- Supported the Enterprise Mission Assurance Support System (eMASS) project as a Requirements Analyst- Developed and managed requirements for the eMASS Lite Initiative- Verified all new functionality met the client requirements - Created numerous Use Cases to reflect business processes Show less

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  Excella

  Mar 2016 - Mar 2021

  Engagement Manager and Program Manager for a diverse team supporting the Data, Change Management, Agile Transformation and UI/UX needs for USAJOBS at OPM

  • Lead Consultant

    Jan 2019 - Mar 2021

  • Senior Consultant

    Mar 2016 - Jan 2019
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  Alpha Omega

  Mar 2021 - now

  • Senior Director

    Aug 2024 - now

  • Program Director

    Jul 2023 - Aug 2024

  • Program Manager

    Sept 2021 - Jul 2023

  • Deputy Program Manager

    Mar 2021 - Jul 2023