Alexander Riley

Experience

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  Performance in People - Mystery Shopping & Customer Research

  Oct 2015 - Jul 2018

  Quality Control Specialist

  - Reviewing and scoring customer service based on how the mystery shopper was treated.- Understanding the Behavioural Measurement Score (BMS) system that the company used to score its clients.- Providing feedback to large clients such as Vauxhall, Volkswagen, Shell, Pizza Hut and many more. - Working in a team and individually to work on projects that improved customer service for our clients.

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  NORTH COMPOSITES S.R.L.

  Jul 2018 - Apr 2019

  Composite Laminator

  - Laminating and vacuum-bagging carbon fibre components for clients purchasing luxury yachts.- Working in a clean-room environment with a team of composite laminators.- Working on large projects in a team.- Having to work to strict deadlines.- Working overtime.

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  SOUTH COAST COMPOSITES LIMITED

  May 2019 - Jul 2020

  Composite Laminator

  - Laminating and vacuum-bagging carbon fibre components for Formula One racing teams.- Working in a clean-room environment with a team of composite laminators.- Working on large projects in a team.- Having to work to strict deadlines as the parts needed to be completed and sent for the race.- Working overtime (especially at the beginning of the F1 season).

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  University of Surrey

  Sept 2020 - Jun 2023

  Business Student
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  Engoo

  Mar 2021 - Dec 2021

  English Language Teacher

  - Teaching English as a Foreign Language to Japanese students of all ages.- Independent remote work and comprehensive knowledge of the online video call platform Bellbird.- Timekeeping, managing own schedule and strict lesson times.

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  EF Education First

  Jun 2021 - Aug 2021

  Residence Manager

  - Leading a team of 5 staff members and overseeing the residence where international students aged between 9-16 were staying.- Planning and organising activities, events and travel for the students.- Working alongside COVID-19 regulations to provide safety for the students.- Managing finances.- Ensuring the safety and wellbeing of students during their stay in the U.K.

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  Educastream

  Sept 2021 - Jun 2022

  English Language Teacher

  - Teaching English as a Foreign Language to French students of all ages.- Independent remote work, using an online platform.- Comprehensive knowledge of Cisco Webex.- Timekeeping, managing own schedule and strict lesson times.

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  EF Education First

  Jun 2022 - Aug 2022

  Activities Manager

  - Leading a team of Activity Leaders in order to provide entertaining activities and events, plus excellent customer service to our students.- Planning, booking and organising activities, events and travel for students and their Activity Leaders.- Working alongside COVID-19 regulations to provide safety for the students.- Using Microsoft Excel on a daily basis to manage tasks.- Giving weekly presentations to keep my team informed and up to date with the latest activity instructions.- Managing finances.- Ensuring the safety and wellbeing of students during their stay in the U.K. Show less

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  Post Office Ltd

  Sept 2022 - May 2023

  Post Office Counter Clerk

  - Assisting the general public with their queries with a positive attitude and efficient pace.- Understanding and applying the Post Office systems and procedures.- Being timely, appropriately dressed, and following rules effectively

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  EF Education First

  Jun 2023 - May 2024

  - Leading a team of Activity Leaders and Coordinators to provide activities, events, and excellent customer service to our students.- Planning, booking, and organising activities, events and travel for students and leaders.- Presenting weekly to students and my team regarding updates to departmental information.- Recruiting new members of my team via online interviews.- Overseeing the finances of the department including budgeting, invoicing, and negotiating.- Ensuring the safety and well-being of students during their stay in the UK. Show less - Leading a team of Activity Leaders in order to provide entertaining activities and events, plus excellent customer service to our students.- Planning, booking and organising activities, events and travel for students and their Activity Leaders.- Working alongside COVID-19 regulations to provide safety for the students.- Using Microsoft Excel on a daily basis to manage tasks.- Giving weekly presentations to keep my team informed and up to date with the latest activity instructions.- Managing finances.- Ensuring the safety and wellbeing of students during their stay in the U.K Show less

  • Activites and Events Manager

    Oct 2023 - May 2024

  • Activites Manager

    Jun 2023 - Sept 2023
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  SIS Ltd

  May 2024 - now

  Business Analyst