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Thomas Hankard, MBA

Thomas Hankard, MBA

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  • Timeline

  • About me

    Manager/CEO at Beverly Municipal Federal Credit Union

  • Education

    • Malden Catholic High School

      1997 - 2001
      High School

    • Merrimack College

      2001 - 2005
      Bachelor of Liberal Arts Political Science, Secondary Education

      Activities and Societies: Student Council Class President, Eight-Time Member of Dean's List Presidential Scholar, Pi Sigma Alpha Honor Society President, Orientation Committee

    • Cambridge College

      2014 - 2016
      Master of Business Administration (M.B.A.) Business Administration and Management, General

  • Experience

    • Salem Five Bank

      May 2004 - May 2011

      Responsible for Branch Management, Sales Development, Product Training, and Sales Coaching. Bank-wide trainer for Sales Tracking software and a Peer Leader for sales development. Completed Management Training Program. Member of Circle of Excellence for Sales. Referred the highest grossing line of commercial insurance in 2010. Winner of Branch of the Year for Sales and Banker of the Year for Sales. Directly reported to Vice President-Area Sales Manager. Leader of the most productive branch for sales. Winner of Branch of Year for Sales and Service. Winner of Banker of the Year for Sales and Service. Was called upon to lead and coach non-performing sales representatives. Performed all Personal Banker functions. Met and exceeded all sales goals. Near-Perfect Mystery Shop record. Balanced branch and automated teller machines. Ordered and verified cash shipments. Learned multi-tasking and customer service skills and approaches.

      • Business Development Specialist

        Mar 2009 - May 2011

      • Business Development Representative

        Nov 2005 - Mar 2009

      • Personal Banker

        May 2004 - Nov 2005

    • St. Jean's Credit Union

      May 2011 - Jun 2012
      Branch Manager and Lending Officer

      Credit Union Officer responsible for Branch Management; Sales Development; Compliance; Loan Acquisition and Underwriting; Team Leadership and Mentoring. Business Development Officer. Coordinator and coach of sales focused activities throughout the Credit Union's branches and back office staff. Under my tenure, my branch saw record growth. Morale was improved branch and institution wide during my leadership in sales/growth efforts. In addition, after a 24-year-old core processor was taken offline, I aided in a system conversion and staff training on new system. Show less

    • Webster First Federal Credit Union

      Jun 2012 - May 2021
      Assistant Vice President/Branch Manager, Loan Officer, Mortgage Originator

      NMLS #958692Branch Manager, Mortgage Loan Originator, and Consumer Loan Officer at the top-producing branch for Webster First Federal Credit Union in the Boston region -- and a top-tier branch for the entire institution. I serve as manager, motivator, and mentor, responsible for member retention, expansion, and employee growth. I have successfully built a successful, confident, vibrant, and diverse branch staff and on-boarded members and employees after a merger.

    • Beverly Municipal Federal Credit Union

      May 2021 - now
      Manager/CEO

      Responsible for all credit union operations including accounting, marketing, service delivery, investments, , employee development, and member satisfaction

  • Licenses & Certifications

    • Notary Public

      Commonwealth of Massachusetts
      May 2005

  • Honors & Awards

    • Awarded to Thomas Hankard, MBA
      National Association of Federal Credit Unions Management and Leadership Institute, 2016 National Association of Federal Credit Unions Oct 2016 Attended week-long nationwide seminar focusing on credit union management (marketing, asset-liability management, risk management) and overall management leadership training.
    • Awarded to Thomas Hankard, MBA
      Credit Union Hero Banker and Tradesman Aug 2014
    • Awarded to Thomas Hankard, MBA
      President Rotary Club of East Boston-Revere Jul 2013
    • Awarded to Thomas Hankard, MBA
      Allen J. Ash Memorial Service Award Merrimack College May 2005 Awarded the Allen J. Ash Service Award at Commencement for my student leadership throughout my college career.
    • Awarded to Thomas Hankard, MBA
      Banker of the Year Salem Five Bank Won an individual award for service in 2009 (Danvers) and sales back to back in 2010 (Danvers) and 2011 (Peabody) in two different branches.
    • Awarded to Thomas Hankard, MBA
      Branch of the Year Salem Five Bank A part of the team that won branch of the year in 2008, 2010 (Danvers) and 2011 (Peabody).
    • Awarded to Thomas Hankard, MBA
      President Merrimack College Class of 2005 Elected President of my class at Merrimack College Sophomore, Junior, and Senior Years. I was elected and served as Vice President and subsequently as Acting President my Freshman year.
    • Awarded to Thomas Hankard, MBA
      Vice President Malden Catholic High School Class of 2001 Elected Student Council Vice President my Senior year of High School.