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Charlene Mwangi

Charlene Mwangi

Cashier

Followers of Charlene Mwangi125 followers
location of Charlene MwangiKenya

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  • Timeline

  • About me

    Customer Engagement Officer at Plexus Energy Ltd

  • Education

    • Kenya institute of mass communication

      1999 - 2002
      Diploma in television and radio production television production

  • Experience

    • STEERS HOTEL LIMITED

      Oct 2007 - Dec 2008
      Cashier

      Front shop management.SalesCustomer service

    • Nairobi Bottlers Limited

      Jan 2010 - Nov 2010
      Sales Merchandiser

      Management of company products in supermarket outlets.Pushing sales.Attending to customer needs and queries.

    • Safaricom ltd

      Dec 2010 - Feb 2015
      Customer Service Executive

      Interact with customers to provide information on products and services. Resolve customer complains as per company guidelines and policies. Keeping customer records of queries and or complains as well as action taken. Escalation of complains to designated teams for further action.

    • Styles productions

      Mar 2015 - Sept 2015
      Production Assistant

      Setting up and taking down production equipment before and after shoots.

    • Simba Telecom Limited

      Jul 2016 - Nov 2019
      Sales Executive

      Sales of airtime, phones and accessories.Establishing new business and retaining existing clients.Up selling to achieve set targets.

    • Plexus Energy Limited

      Sept 2020 - now
      Customer Engagement Executive

      Follow up on leads to close sales.Offer after sale services.

  • Licenses & Certifications

    • Diploma in mass communication

      Ministry of Information