JATIN TEJWANI

Experience

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  Neubotic

  Jun 2019 - May 2023

  🚀 Business Relations & Strategic PartnershipsExpanded high-value business relationships with key decision-makers, stakeholders, and industry influencers, ensuring a broad and sustainable network of beneficiaries across the IT staffing and consulting sector. Strengthened partnerships to drive long-term client retention and recurring revenue streams.📈 Sales Pipeline Optimization & Revenue AccelerationRevamped the sales pipeline, increasing efficiency by 39.33% through the introduction of a new CRM system, resulting in a 76% reduction in the sales cycle time. 🎯 Lead Generation & Targeted Client AcquisitionImplemented data-driven lead generation strategies, segmenting leads into specific categories to devise customized engagement tactics. This approach generated an additional $1.2 million in sales, enhancing the overall effectiveness of client acquisition efforts.📊 Market Research & Competitive IntelligenceConducted in-depth market research and competitor analysis using tools such as SQL and Excel, uncovering trends that shaped strategic business decisions and resulted in a 10.53% increase in competitive advantage. Leveraged insights to refine client targeting, workforce solutions, and service delivery models.💡 Customer Experience & Post-Sales EngagementCollaborated closely with Sales, Product, Engineering, Support, and Operations teams to ensure a seamless customer experience.Designed and implemented a world-class Customer Success Management (CSM) framework, enhancing the post-sales experience.Established Standard Operating Procedures (SOPs) and delivered training to improve Customer NPS and overall service efficiency.💼 Results-Driven & Future-FocusedPassionate about leveraging technology, data, and strategic partnerships to enhance IT staffing solutions, talent acquisition, and workforce scalability. Constantly driving innovation, efficiency, and client-centric solutions to maintain a competitive edge in the IT consulting and staffing industry Show less Client Relationship Management✅ Managed and expanded relationships with the top 10 key accounts, contributing to 50% of the company's annual revenue in IT solutions.✅ Fostered long-term partnerships with enterprise clients, consulting firms, and Fortune 500 companies, ensuring sustained business growth.Problem Resolution & Client Satisfaction✅ Resolved client escalations within 48 hours, ensuring minimal disruption to staffing projects and maintaining a CSAT score 90%+ throughout tenure.✅ Proactively addressed talent-related challenges, such as attrition, skill gaps, and workforce planning, to enhance service delivery.Customer Retention & Growth✅ Achieved a 91% client retention rate through proactive account management, workforce planning, and tailored staffing solutions.✅ Built strategic relationships with hiring managers, procurement teams, and C-suite executives to drive continued partnership and loyalty.Strategic & Market Research Initiatives✅ Led data-driven strategic initiatives by leveraging insights from industry best practices, competitive benchmarking, and advanced market research analytics, resulting in a 20% increase in market share. ✅ Utilized labor market data to anticipate hiring trends and recommend strategic workforce solutions to clients.Cross-Selling & Up-Selling✅ Identified and capitalized on cross-sell and up-sell opportunities across contract staffing, permanent placement, and managed IT services, driving quarterly revenue growth.✅ Successfully expanded service offerings by introducing specialized IT talent pools, leading to increased client engagement and project value.CRM & Account Health Management✅ Managed and monitored client accounts using CRM tools like Salesforce and Zoho, ensuring real-time visibility into pipelines, service requests, and client interactions.✅ Developed automated CRM workflows to track hiring patterns, forecast staffing needs, and enhance reporting accuracy for data-driven decision-making. Show less

  • Strategic Account Manager

    Mar 2021 - May 2023

  • Key Account Manager

    Jun 2019 - Sept 2021
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  Shiv Nadar University

  Jun 2023 - Sept 2024

  Associate Manager

  🤝 Client & Stakeholder EngagementDeveloped and nurtured high-value relationships with clients, industry stakeholders, and key influencers, serving as a trusted advisor and representative at national outreach events to strengthen brand positioning and market reach.🤝 Partnership Development & Ecosystem ExpansionForged strategic partnerships, identifying market gaps and leveraging collaborative initiatives to unlock new marketing, business expansion, and brand-building opportunities.📊 Project & Event Management with Market Research InsightsSpearheaded high-impact projects that enhanced institutional visibility and competitive positioning. Played a key role in managing InQube 2023, an industry-leading event with 100+ participants from India’s premier institutions, ensuring event themes and engagement strategies were aligned with market trends and industry expectations.🔍 Market Research & Business Intelligence for Strategic Decision-MakingConducted deep-dive competitive analysis and industry benchmarking to identify emerging trends, assess market demand, and shape business development strategies.Led geographic and demographic research to pinpoint high-potential recruitment markets, enabling leadership to prioritize resource allocation effectively.Utilized primary and secondary research methodologies, including survey analysis, industry reports, and trend forecasting, to uncover new opportunities for market expansion and client acquisition.📊 Data & CRM-Driven Sales StrategyHands-on experience with CRM platforms, optimizing lead tracking, segmentation, and pipeline efficiency. Applied predictive analytics to enhance lead prioritization, reducing sales cycle time and increasing conversion rates.🛠️ ERP Implementation & Data-Driven Process OptimizationPlayed a pivotal role in the implementation and integration of the university’s Enterprise Resource Planning (ERP) system, ensuring seamless alignment with existing workflows. Show less

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  Infollion Research Services

  Sept 2024 - now

  Assistant Manager Client Engagement

  End-to-End Project Lifecycle Management✅ Efficiently initiate, plan, staff, and execute projects to ensure seamless delivery.✅ Oversee sprint planning, scope management, and project progression for timely completion.SLA & KPI Compliance✅ Continuously monitor ongoing projects to ensure strict adherence to SLAs and KPIs.✅ Translate client requirements into actionable tasks for Senior Associates and Associates, ensuring alignment with strategic objectives.Market Research & Competitive Intelligence✅ Conduct in-depth market analysis to identify emerging trends, client needs, and industry best practices for service enhancement.✅ Utilize data-driven insights to refine project strategies, ensuring alignment with market demands and competitive positioning.✅ Leverage primary and secondary research to assess potential business opportunities and optimize service offerings.Onboarding New Clients & Experts✅ Streamline the end-to-end onboarding process for new clients and subject matter experts, ensuring seamless integration into ongoing projects.✅ Develop structured onboarding frameworks that enhance client experience, reduce ramp-up time, and improve expert engagement.✅ Implement automated workflows and CRM-driven processes to efficiently manage client and expert onboarding, improving turnaround time.✅ Regularly engage with onboarded experts and clients to gather feedback, refine the onboarding experience, and maximize retention.Reporting & Insights✅ Analyze client feedback to uncover trends and identify new business opportunities.✅ Provide on-the-job coaching and mentorship to junior team members for continuous skill development.✅ Conduct regular check-ins with the team and Account Managers to review progress and set actionable goals.✅ Deliver post-project client feedback insights to enhance future engagements and service quality. Show less