Mark Blechman

Experience

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  Citi

  Jan 2005 - Feb 2007

  System Analyst

  Provide technology support for applications within the Melbourne office. Administer international access to systems and monitor user privileges locally. Offer a communication conduit between vendors and system users. Resolve issues and develop functionality to all existing and newly introduced products and systems. Ensure all User Acceptance Testing and Test Summary Reports are produced to a high standard to conform to internal and external audit standards.Responsibilities:• System supervision - resolve all issues prior to 10.30am market deadline and during course of day to minimise impact to clients and custody settlements • Monitor all systems and ensure connectivity and functionality are maintained to the expected level.• Adjust/amend broker names, PIDs, securities, accounts and companies within various systems (UAT testing and specific updates instructed to change, System Integration of Clients and general house-keeping)• Maintain secure database folder access for operations users • Maintain details within the security matrix for all applications used within operations • Perform quarterly user profile reviews on all systems within operations • Create/reset/delete users for various systems both locally and internationally. • Maintain all UAT passwords to coordinate with testing and ensuring that all UAT environments run current versions with any errors.• Maintain appropriate UAT testing schematics• Coordinate and document all testing in regards to process alterations or function upgrades (new releases) • Ensure daily back-up procedures performed as expected in addition to month-end events • Conduct conference call with vendors to establish the status of outstanding tickets. • Participate in new system integration throughout the business• Explore systems for possibilities of improvements and/or risk reduction and submit business cases for approval Show less

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  Commonwealth Bank

  Mar 2007 - Jul 2009

  Client Relationship Analyst

  Provide financial support to clients in the management and effective delivery of bank wide Information Technology (IT) and report platform initiatives. Deliver ongoing process improvement initiatives as well as ensuring the provision of timely, consistent and accurate information. Support given to tactical and strategic decision making.• Assist in the integration of major IT platform initiatives including providing governance, and end-to-end project management• Work across business units to define and document user reporting requirements, which encompass end-user training preparation and delivery• Action support queries from customers, analyse underlying data and provide timely response to business areas• Undertake team and individual projects to assist process and system improvement• Establish and maintain effective relationships with key clients and provide assistance and/support opportunities to enhance current processes.• Assist with the development and implementation of new sales & services and performance reports. • Analyse and identify the root causes of discrepancies and propose corrective action• Implement ongoing improvements and re-engineering of existing reporting systems • Manage integration of change process and management / co-ordination of incident resolution • Assist in ensuring ongoing compliance with information security and assurance standards Show less

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  NAB

  Aug 2009 - Jun 2010

  Settlement Analyst

  Provide support to internal customers to facilitate the processing of transactions. Supporting both local and international transactions within the RTGS – specialised sphere. Responsibilities:• Action RTGS payments by ensuring that all information presented is accurate and accountable.• Match details within EBOBS for consistency with data presented• Substantiate transactions with bankers (br managers and/or client advisors)

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  Revolution IT

  Jan 2010 - Jan 2014

  Business Analyst / Test Analyst

  Revolution IT is Asia Pacific's leading IT consulting and quality assurance solutions provider. Delivering quality throughout the entire application life-cycle by specialising in services such as IT governance, program and project management, requirements management, testing and training. With a wealth of international experience, industry best practices, methodologies and the tools, we help projects succeed and assist our clients in achieving their targeted business outcomes.

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  Melbourne IT

  Jul 2010 - May 2011

  Business Analyst

  Role required the process analysis to strategize and map Melbourne IT’s ‘To Be’ processes for their transformation program. Responsibilities:• Working as business analyst to assist in the requirements elicitation and management activities of the IWS Transformation Program.• Elicit common understanding of technical requirements and scope of project through effective solicitation methods with stakeholders. • Acts as a mediator or bridge between the Technical and Business stakeholders.• Analyse and document business/functional processes and requirements using standard analysis methodologies and tools• Clear understanding and communication of business requirements between the end users and technical team to minimise expectation gaps.• Identify and assist in resolving business system issues and engage with stakeholders on resolution Show less

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  Deloitte

  Jun 2011 - Aug 2011

  Test Analyst

  The role involved in the SIT and UAT testing phases of the Bamboo™ Locate My Team functionality. Bamboo™ is rolling out a new feature called Locate My Team which allows a qualified user to view a group of team member locations on a map. It allows people to locate team members on a mobile device with the functionality also available for console users.Responsibilities:• Writing Test Scenarios and Test Scripts for SIT and UAT• Execution of Test Scripts for SIT and UAT testing the new Locate My Team functionality.• Raised defects during execution and also retested the defect fixes.• Engaged in communication between test teams and business stakeholders for clarification purposes e.g. ensure testable requirements align to their expectations.• Attended all Team meetings providing regular progress updates to ensure a successful delivery of the project deliverables• Liaising with SME’s and Developers to refine requirements Show less

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  Origin Energy

  Aug 2011 - Oct 2011

  Test Analyst

  The role required testing a hardware and Oracle upgrade with the Application layer remaining at the same version. The Point Upgrade project takes this further and with a version upgrade introduces new and enhanced features to the Origin Oracle E-Business suite.Responsibilities:• Worked with QC on a daily basis and assisted in loading existing Test Cases and Requirements into QC• Attending team meetings, keeping leaders updated with current status information• Involved in the SIT and UAT testing phases of the project • Writing manual test scripts, execution of test scripts • Creating test incident reports, • Raising and managing defects in Quality Centre Show less

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  Officeworks

  Oct 2011 - Apr 2012

  Test Analyst

  Role involved the testing of Officeworks’ 3 primary web applications, the Retail, Business and Corporate websites, also known as NetWorks. Other apps that are also maintained are the Officeworks iPhone app as well as the mobile site.Responsibilities:• Analyse and understand requirement specifications relating to functionality.• Participate in walkthrough and/or review sessions.• Execute test cases in QC and log defects in JIRA.• Perform regression testing when required for the Project or BAU release. • Creating Test Plan, Test Strategy, Designing Test Scenarios and Test Conditions & evaluating the system for UAT readines• Assess Current systems, practises, procedures and recommend improvements. Show less

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  Catholic Church Insurance (CCI)

  Jan 2012 - Apr 2012

  Business Analyst

  Creating user guides (manuals) for Sydney, Adelaide and Melbourne users of the Figree System. Mapping Process flows for each state and providing business process improvements. Additionally, creation of a business matrix for future branding within the company.Responsibilities:• Engage with client and understand use of the Figtree system within CCI• Develop and complete user guides post system upgrade• Assisting and guiding users within the newly created UAT Environment• Reviewing written documentation within business units and creating a documentation matrix for future branding.• Reviewed current requirements with SME and key stakeholders• Developed and supervised implementation of end to end test scripts (liasing with SMEs and figtree users) within UAT environment for Figtree Users. Show less

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  Melbourne Convention Bureau

  Apr 2012 - Jun 2012

  Test Analyst

  Testing involved the analysis of a new platform which will be utilised for the automation of conference and events by users. Smartphones, Tablets and Back-end Console were thoroughly tested through the creation and execution of scripts.Responsibilities:• Designing test scenarios and test conditions• Creating Test Plan and Test Strategy• Streamlining existing test cases and testing procedures• Reviewing User and Functional Requirements Specifications • Writing and Execution of Test Scripts.• Using Jira as our test tool (reporting defects)• Liaising with the vendor Service manager and Director of Marketing & Communications • UAT testing• Testing Smart Phones – HTC Android (4G), IPhone• Testing Tablets – Samsung (Android) and IPad (Safari) • Testing on the backend Console – administration (various levels)• Writing of Test Summary Report, Defect management and the writing of clear and concise bug reports. Show less

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  Just Group

  Jun 2012 - Mar 2013

  Test Analyst

  Website upgrade for all the major Just Groups brands (Seven Websites)Responsibilities:• Writing and executing a set of generic test cases used across Just Group’s seven websites, which were upgraded to a new platform (browser and mobile testing)• Analysis and creation of end to end flows and test cases.• Coordinated testing and implemented testing process where there previously was none• Defect Management and writing clear and concise bug reports• Liase and work closely with the developers and key stakeholders Show less

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  MMG Limited

  Mar 2013 - Sept 2013

  Test Analyst

  Collaboration Team Websites, Magnet Homepage Upgrades and Opentext preamble.Responsibilities:• Liaising with SME’s and Developers to refine requirements for testing purposes• Designing test scenarios and test conditions from requirements and in-depth investigation within Sharepoint Environment (IT and MA emphasis)• Writing and executing a set of generic test cases used for Release 1 within the Collaboration Team Workspaces and Magnet Homepage. Additionally, verifing functionality within Magnet Homepage to Opentext.• Understanding Core Functionality of Sharepoint (Sites, Lists & Libraries, Web-parts, Pages and Search)• Defect Management within ALM.• Liase and work closely with the developers (OBS) to undertake Testing and requirement gathering within the Development Environment, Quality Assurance (QA) Environment and finally within preproduction. Furthermore, performing PVT for Magnet Hompeage and Collaboration Team Workspaces. Show less

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  Target

  Apr 2013 - May 2013

  Business Analyst /Test Analyst

  Toy Sale Layby Reporting (TLR) and Price Specific Events ProjectsResponsibilities:• Engage with client to understand the TLR functionality and Price Specific Events.• Creating Test Plan and Test Strategy• Analysis and creation of end to end flows and test cases.• Analyse and document business/functional processes and requirements using standard analysis methodologies and tools• Liase and work directly with all the key stakeholders to elicit requirements and map end to end process of TLR and Price Specific Events. Show less

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  Just Group

  Oct 2013 - Dec 2013

  Test Analyst

  System Integration Testing on Dotti Website. Ensuring that the introduction of the V.Me digital payment solution mechanism works correctly in conjunction with Paypal and PayPal Express.Responsibilities:• System Integration Testing using Desktop, Mobile & IPAD Testing devices.- IPAD, Chrome, Safari, Firefox, IE10, IE9 & IE8- Credit Cards, Gift Cards, Paypal, Paypal Express, V.me• Updating existing Test Cases to incorporate V.me. • Ensure that promotions are working correctly within the Test Environment. Using Management Centre to set up promotions and promotion codes. • Liasing with the Internet, Development and Customer Service Teams.• Ensure that all current requirements are adhered to within development. • Regular Spot Checks on Live Websites and Mobile Devices. Show less

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  Catholic Church Insurance (CCI)

  Mar 2014 - Nov 2016

  Business Analyst

  CCI: Creation of Functional and Business Requirements, Compliance of Data submission for all states, Subject-Matter expert regarding Workers Compensation (WC), Liaising with Workcover and Software Vendor, Creation of Testing Methodologies, Regression Suite, Upgrading WC Software and Configuration.Responsibilities:• Manage the compliance of WC data submissions to WorkCover for all states (SA, TAS, NSW & WA)• Liaising with Workcover and Software Vendors about submissions and technical issues.• Provide Ad-Hoc reports to management and staff of various departments (Claims Management, Underwriting, Finance, General Insurance and Marketing)• Manage the ICT Support for WC Queries (Provide Level 1 and Level 2 support on a complex claims management system)• Provide Technical Support and analysis to internal business users on multiple internal systems and platforms• Managing SIT, UAT and post implementation testing for all major legislative upgrades (CDR5.9, WA NIDS, SA and TAS NIDS)• Creation of Testing Scripts (Regression Suite) for all states. Ensuring all end to end flows are captured and documented.• Manage yearly WC Compliance releases and data conversions for multiple jurisdictions• Perform data and gap analysis for software migration of data for Workers Compensation projects.• Creation of Document Procedures and Training Manuals for Users• Provide leadership, mentoring and task/review allocation to junior analysts and branch staff• Creation of Functional Specifications/Business Requirements where required• Undertake all the Configuration Requirements for Legislative Changes and/or correction of faults.• Conduct workshops for training various staff to introduce new legislation and system requirements. Show less

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  Simply Energy

  Jan 2017 - Jan 2018

  Senior Business Analyst

  Creation of Functional and Business Requirements, Creation of Testing Methodologies, Regression Testing, Workshop Facilitation with key stakeholders, Risk/Issue Management and Liaising with Software Vendor. Responsibilities:• Undertaking the GST Project for Simply Energy. • Liaising with Software Vendor to resolve issues pertaining to process mapping and issue management.• Requirements gathering from vendor, offshore call-centres and key stakeholders – GST & Key Management Stakeholder Tool.• Developing and documenting test plans and test cases as required.• Review and recommend changes to current business rules and operational methods.Key Achievements:• Have been the sole individual responsible for undertaking the GST Project. Chairing meetings with Key Stakeholders, raising identified issues and process mapping the required ‘To-Be’ state.• Workshop for Key Stakeholder Management Tool Selection. • Built very strong relationship with vendor and have been able to successful resolve issues within the front-end system. Show less

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  FUJIFILM CSG Limited

  Jan 2018 - Jun 2019

  Senior Business Analyst

  CSG is a leading provider of Technology as a Subscription solutions across Australia and New Zealand. Our market leading technologies help business maximise productivity, reduce costs, and drive flexibility and agility. With CSG you can source all of your essential office IT needs from one supplier you trust with one simple bill.

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  Cox Automotive Inc.

  Jun 2019 - Apr 2020

  Senior Business Analyst
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  Cattle Dog Digital, Top Dawgs in Revenue Optimization

  Apr 2020 - May 2021

  Senior Consultant

  Cattle Dog Digital provides full-funnel architecture solutions for innovative businesses. Together with the world's top technologies, Cattle Dog Digital delivers measurable business outcomes from marketing to financials using agile delivery and a best practice governance model.Discover innovation to wag about: www.cattledogdigital.io

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  Creativemass

  May 2021 - Apr 2023

  Senior Consultant/Lead Data Analyst
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  Bdna

  Sept 2023 - Jan 2024

  Senior Consultant
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  Agilyx Group

  Jan 2024 - Jul 2024

  Implementation Consultant