Jacob Cater

Experience

• 

  VooDoo Lab

  Nov 2013 - Aug 2015

  Test Specialist

  Perform review, approval and tracking of VooDoo Lab electric guitar equipment procedures, testing (methods) in manufacturing, documents and records.Ensure that production records and testing results are complete, accurate, and detailed according to written procedures.

• 

  Calvary Belmar Church

  Jul 2016 - Nov 2020

  Worship Pastor

  Cultivate and execute a worship experience for weekend services by coordinating with the church staff, overseeing the audio/visual team and leading the worship bandEnhance the worship team by increasing number of volunteers from 3 to 10 by recruiting and personally implementing continuous training of musicians and audio/video techniciansRefined all technology used by the church by researching, installing, maintaining and updating systems. Provide quality customer service and creative problem solving when troubleshooting and solving IT issuesManage the website and social media communication, revamped the website to SquareSpace and trained staff and church members on Zoom for online communication Show less

• 

  Onset Solutions, Inc.

  Nov 2020 - now

  · Interact with clients thoughtfully and in a way that builds longstanding relationships based on mutual trust.· Develop solutions for customer issues to best meet their business needs.· Facilitate new computer, server, and network setups.· Troubleshoot hardware and software issues and provide user adoption training with new technologies.· Provide routine monitoring and support of customer’s backup processes ensuring that they are functioning correctly as part of a customer’s disaster recovery plan. Show less

  • Client Success Manager

    Apr 2021 - now

  • Desktop Support Specialist

    Nov 2020 - Apr 2021