Ritika Basu

Experience

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  Infosys

  Nov 2015 - Jun 2020

  Senior System Engineer

  Industry: Healthcare and InsuranceSkills: Mainframe, SQL, Machine learning, Python, TableauMigrated mainframe legacy system to cloud, including process, modelling, deployment, and visualizations.• Achieved man hour reduction by 20% by automating member enrolment process in healthcare plan, by robust coding• Scrum Master: Made predictive models automated several processes for the insurance domain, reduced over 1500+ request through RCA

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  Tata Elxsi

  Apr 2021 - Jun 2021

  Management Trainee

  Received pre-placement offer (PPO) from MBA summer internship Key role and responsibility:Worked on market research (primary and secondary)Strategy buildingCompetitive landscape Buyer’s personaCollateral like flyer, promotional emails and pitch for the new service creation in appliance industryCompany portfolio assessmentFinancial assessment (estimation & recommendation)

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  Deloitte

  Jun 2022 - now

  Consultant

  Awarded 4/5 rating in annual appraisal cycleReceived 3 Applause awardDerived Go-To-Market Strategy for Deloitte’s data driven tool, brought $34M business for DeloitteCompetitor Analysis: Benchmarked healthcare client against 10 players for E2E digital experience. Made the customer journey for healthcare, built pillars on which competitors and BIC was scored, led 4 omnichannel vendor interview. Researched customer sentiments, health equity strategy and priorities to recommend digital transformation for the clientBrought CRM platform implementation to Deloitte from one of the leading health and wellness company. Interviewed 39 stakeholders, analyzed current state, pain points, developed capability map, and derived future stateSaved cost annually for one of the fortune 500 ER&I company by increasing efficiency, reducing complexity. Reduced E2E processing time (placing order to delivery) by 25% (4.5 vs 6 weeks), making functional design outputs for each capabilityCreated strategic value for a consumer organization's growth by partnership. Used Deloitte’s framework to evaluate industry/market, competition, customer and company for the partnership and market entry of the new productBrought in Loyalty strategy for US based Retail company with projected growth of 15%Corporate Strategy: Prepared growth strategy: Researched analyst report and identified opportunities for Deloitte’s business scopeActing as an onboard advisor for new hires, leading them through induction trainings and process about Deloitte’s culture and values Show less