Nancy Kitaguchi

Experience

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  Starbucks

  Oct 2011 - Jun 2016

  Barista
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  Modern Real Estate Shop

  Jun 2016 - Mar 2019

  Leasing Manager

  Established and maintained client and customer relationshipsExperienced in customer service, ability to resolve escalated customer complaints and issues creativelyAttentive follow ups with clients to assure client awareness of property status during delinquent customer evictionsTenant to Property matching, ensuring the property is compatible with the customer financially and locationFollow up on customers to assure customer satisfaction with propertyCoordinated evictions, collections, and money disbursementsManaged leasing sales and financial dataOversaw all 'Coming Soon' and 'Currently Vacant' properties from all stages: Notice to Vacate, Inspection, Security Deposit, Disbursements, Repairs, Marketing, and Executing Lease AgreementsExperienced in Marketing properties Online and traditional Ads Show less

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  Rpk Development Corp

  Mar 2019 - Jul 2020

  Assistant Property Manager

  My duties, responsibilities, and skills include:Assisting the Property Manager in achieving community goals, training and development of the team, and schedule of employee time.Check voicemails, answer phones, take messages, take maintenance requests, return phone calls and follow up on anything pending.Collect and post rental payments into a computer application for a 288 unit community.Assertive collection skills to keep delinquency reports as low as possible on a monthly basis.Collect deposits and ensure that lease files are complete and correct entries are posted.Prepare and maintain receipt journals, monthly rent rolls, delinquency reports, etc.Prepare and send notices of returned checks, late rent reminders, balance owed, and other accounting notices.Serve notices to residents such as: 3 or 10 day pay-or-quit, Warnings, 30 Day Notices to Vacate, etc.Coordinate meetings with staff on a regular basis in order to keep everyone informed on what is going on.Prepare reports for the Corporate Office which include: weekly vacancy reports, monthly vacancy reports, replacement forms, credit report logs, rent increase alerts, and market surveys.Create Move-Out reports and Security deposit transmittals.Supervise vendors when on site at property.Schedule bids and vendors for work at property. Show less

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  Sullivan Property Management

  Aug 2020 - Jun 2021

  Assistant Regional Supervisor
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  Sullivan Property Management

  Oct 2021 - now

  Onsite Manager