Dianne Smith

Experience

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  Indian Hills Community College

  Aug 2011 - Mar 2016

  Instructor, Technical Math and Electronics

  Educated adults in technical math and electronics for advanced technology programs, including robotics, laser and optics, and electronic engineering technology, and different welding programs.• Devised and adapted lessons, adapting to wide variety of learning types.• Created and administered assessment, measuring student success.• Constructed database solutions, collecting and reporting data for grade reporting and teaching evaluation. • Built and supported course websites as learning resource for students. Show less

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  Concord Technology Services / Quest Software

  Mar 2016 - May 2019

  Project Coordinator

  Worked as subcontractor for Quest Software. Provided AD support for JCI / Adient / Tyco to migrate from 25 legacy domains / forests to new structure, benefitting from centralized infrastructure management.• Ensured migration scope covered service accounts, users, groups, workstations and servers.• Composed technical documentation for migration and process improvements for team members.

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  United States Postal Service

  Jun 2019 - Jan 2020

  City Carrier Assistant

  Delivered and retrieved all classes of mail for city of Fairfield, IA. Collected charges on customs, postage-due, and COD mail matter. Obtained and maintained Public Trust Clearance.• Maintained package tracking, using portable electronic scanner.• Walked 10 – 14 miles daily, always meeting the end of day main Post Office mail pick-up.• Delivered 200+ Amazon packages on Sunday’s.

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  SFF Consulting LLC/ Quest Software

  Dec 2019 - Apr 2021

  Project Coordinator

  Worked as subcontractor for Quest Software. Provided application configuration remediation and Active Directory (AD) forest migration support for multinational financial group. • Implemented changes in authentication and operated servers, Lightweight Directory Access Protocol (LDAP), service accounts, SQL databases, changes in user credentials, and AD groups. • Created training guidelines for self-improvement based on Microsoft certificate requirements.• Earned Azure Fundamentals Microsoft certifications. Show less

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  Quest Software

  May 2021 - Sept 2023

  Migrated customer Personal Storage Table (PST) emails from onsite environment to cloud, using Quadrotech PST Flight Deck. Created customer-facing documents, including handoff PowerPoint presentations, runbook templates, and multiple training documents for customers. • Assigned to 10 simultaneous customer projects, multitasking, creating prioritization / optimization schedules, and troubleshooting methodologies.• Created and led collaborative Flight Deck Focus Group sharing experiences, issues, and ideas. Show less Provided project ownership and coordination for service offerings and proprietary business software. Assigned IT personnel based on project requirements. Developed and implemented project timelines.• Managed 15 pre-paid and fixed price customer projects simultaneously, meeting defined goals.• Collaborated with team members, gathering information and updating project plans and status reports.• Implemented project management methodologies, ensuring timely delivery and successful completion. Show less

  • Migration Consultant

    Mar 2022 - Sept 2023

  • Project Manager

    May 2021 - Mar 2022