Muhammad Shahum

Experience

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  Micro Inn Technology

  Feb 2021 - Jan 2022

  Technical Support Specialist

  Experienced in delivering comprehensive technical support to clients, adept at resolving complex software and hardware issues via email and phone. Demonstrated expertise in configuring workstations, facilitating smooth onboarding for 30+ new hires. Collaborated effectively with technical teams to optimize database operations and enhance network service uptimes.

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  Manzeera Solutions

  Feb 2024 - Jul 2024

  Cyber Security Analyst

  As a Cyber Security Analyst intern at Manzeera Solutions, I led efforts in threat detection and mitigation, ensuring the security of our digital assets. My role involved analyzing security risks, implementing preventive measures, and responding swiftly to incidents. I utilized advanced security tools and technologies to protect our organization's data and infrastructure. I also collaborated with cross-functional teams to develop and enforce security policies and procedures, maintaining compliance with industry standards and proactively addressing emerging threats. This experience deepened my expertise in cybersecurity and reinforced my commitment to creating secure digital environments. Show less