Fatma EL Sherbiny

Experience

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  Mövenpick Hotel Cairo Media City

  Jan 2001 - Mar 2007

  IT Manager

  all IT Manager tasks from :1.Manage all services related to HW & SW2. Monitor all systems 3. Installation & implementation4.Investigate problems & issues 5.Maintain technical issues 6. Train the staff if the operation need for that 7. Prepared & complete all IT documentation Exposure training at all hotel areas (development plan) 4 month / year x 5 years

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  Concorde Hotels & Resorts

  Jan 2007 - Jan 2011

  Senior Regional of IT Department

  • Ensure the standard configurations are in line with policy and standard requirements,• Ensure that these standards are enforced on a continual basis,• Ensure all capital expenditure is correctly expended and budget is adhered,• Ensure any system downtime is coordinated effectively ensuring minimum disruption to the operations,• Develop and interpret organizational goals, policies, and procedures, • Develop - computer information resources, providing for data security and control, strategic computing, and disaster recovery,• Recruit, hire, train and supervise IT managers and staff,• Take full responsibility for the scoping, definition, execution and satisfactory completion of the Project,• Identify, assess and manage issues and risks associated with the operation,• Monitor, ensure and manage the acquisition and maintenance of property based systems,• Analyze information, identify current and potential problems and proposes solutions,• Develop specific goals and plans to prioritize, organize, and accomplish IT work,• Determine, priorities, schedule, plan and necessary resources to ensure completion of any property projects on schedule and according to specification,• Ensure problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times,• Ensure that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results, • Inform and/or update the executives, the peers and the subordinates on relevant information in a timely manner,• Analyze information and evaluate results to choose the best solution and solve problems, • Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages, and عرض أقل

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  African Business Aviation Association (AfBAA)

  Jan 2014 - Nov 2014

  Director, Memberships & Events

  Develop and implement membership plans for retention of current members and growth of new members, according to client workplan activities and Board goals. Coordinate, manage, track, and evaluate all membership and renewal activities, including new member, renewal, and potential member mailings. Work with membership committees to develop programs and services for members. Coordinate all details of membership meetings and receptions including development of materials,working with other staff to obtain information for dissemination, and ensuring meeting logistics arehandled. Develop membership marketing and promotional materials, including applications, welcome kits,certificates, membership cards, and other collateral, in collaboration with the Communicationsdepartment. Work with Finance department to ensure financial tracking of membership. Oversee exhibit details for any trade or consumer shows including development of materials, shippingand receiving of exhibits, ensuring exhibits are complete and in good working condition, orderingsignage and other materials for booth, etc. Ensure membership lists are updated on client websites on a monthly basis. عرض أقل

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  IAS (Information Advanced Solutions)

  Nov 2014 - Nov 2015

  Marketing Manager

  1.Develop pricing strategies, balancing firm objectives and customer satisfaction.2. Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives.3. Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.4. Direct the hiring, training, and performance evaluations of marketing and sales staff and oversee their daily activities.5. Negotiate contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies. عرض أقل

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  CIHOST Cairo integrated hospitality open systems technology

  Nov 2015 - now

  Projects & CRM Manager

  Project Manager Responsibilities:Coordinate internal resources and third parties/vendors for the flawless execution of projectsEnsure that all projects are delivered on-time, within scope and within budgetDeveloping project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.Ensure resource availability and allocationDevelop a detailed project plan to track progressUse appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniquesReport and escalate to management as neededManage the relationship with the client and all stakeholdersPerform risk management to minimize project risksEstablish and maintain relationships with third parties/vendorsCreate and maintain comprehensive project documentation عرض أقل

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  CiHOST Egypt Company

  Jan 2017 - now

  Digital Marketing & CRM Manager

  Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty. Overseeing direct communications with customers through the CRM.