Marc Salerno

Experience

• 

  Murray Goulburn Co-Operative Co. Limited.

  Mar 2008 - Jun 2013

  Whilst employed at Murray Goulburn Co-Operative as the IT Service Centre Team Lead, I managed a highly functioning team of 7 IT professionals. I managed the 1st and 2nd level support for more than 1200 users - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs and Printers, Smartphones and Mobiles.Key Projects: • Rolled out new IT infrastructure (servers, network equipment, desktops and POS units) to 28 Murray Goulburn Trading Store• Implemented a Service Centre knowledge base by documenting known errors, workarounds and FAQ’s to improve the sharing of information within the Service Centre team Show less

  • IT Service Centre Team Lead

    Jan 2011 - Jun 2013

  • IT Engineer

    Mar 2008 - Jan 2011
• 

  Australian Volunteers International

  Jul 2015 - now

  Australian Volunteers International (AVI) is a not-for-profit organisation which focuses on people-centred development projects and programs. As the Information Systems & Infrastructure Manager, I am responsible for managing the efficient, integrated operation of Information Technology for AVI and its programs within Australia and the 26 countries it operates in Internationally. In my role as Network and Systems Administrator, I was responsible for administration, maintenance and support of AVI’s IT systems to its 170+ staff across 23 offices. Systems include:- Amazon Web Services (AWS)- Microsoft 365- Microsoft Azure- Salesforce CRM- Netsuite- Slack- Atlassian Products (Jira Service Desk, Jira Software, Confluence)- Avaya IP Office- VMWare- SCCM

  • Information Systems & Infrastructure Manager

    Oct 2017 - now

  • Network and Systems Administrator

    Jul 2013 - Sept 2017

  • Acting Manager Information Systems & Infrastructure

    Jul 2015 - Nov 2015