Roland Sabău

Experience

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  BUW Romania

  Oct 2014 - Dec 2015

  Kundenberater

  We support and advise the customer of our client Vodafone in German. We receive calls from the customers and help them along when they for example have questions about bills or have technical problems with their mobile phones.

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  HELPLINE

  Nov 2016 - Mar 2018

  - Represents the company's first line of technical support- Receive by telephone, via email or other specific systems, customer alerts related to incidents- It acts directly to solve the problems complained of by clients within the limits of competence following specific procedures- Contact the company's partners in order to solve the problems complained of by clients- Provides remote-handed technical support- Monitor the emerging incidents and administer the voucher system of the technical department Show less

  • L2 Technical Support

    Jan 2018 - Mar 2018

  • Technical Support

    Nov 2016 - Mar 2018
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  Huawei Enterprise Romania GSC

  Apr 2018 - Feb 2022

  TAC IT Engineer

  Handling Enterprise service requests from customers for IT products and equipment (storage, servers, data protection products, data center, cloud computing, big data & could storage) by providing customer support from the physical layer up to the application layer.Effectively using complex lab set-ups to recreate and solve customer's technical issues.Providing technical support by resolving technical issues against specific resolution times and priorities.Researching, troubleshooting and implementing a solution and gain agreement from customers on problem resolving.Gaining and expanding knowledge on various OS, SAN storage and protocols (FC, FCoE, RAID) and NAS storage and protocols (CIFS, NFS, SCSI) Show less

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  Oracle

  Feb 2022 - now

  Senior Technical Support Engineer

  - Remote technical support for Storage Drivers & Connectivity and Virtualization. - Filing and tracking product defect reports and enhancement requests and working with the engineering team through resolution.- Proactive and reactive Escalation management including regular monitoring and reporting of open Executive-level escalated issues and coordinating Support/Development resources to expedite resolution.- Ensure proper implementation of corporate programs and processes.- Troubleshooting on Solaris-based servers for possible errors encountered on storage and operating systems.Servers: - x86/64 - SPARCStorage: - Transport technologies such as FC, SCSi. - Storage technology (JBOD, RAID array) - HBA/Storage Array configuration and multipathing. - Storage protocols: SCSI, FC, iSCSI, MPxIO, SATA.Operating Systems: - Solaris (10/11), Linux (Oracle Linux) - Solaris internals and concepts, such as traps, interrupts, deadlocks, panic and locking mechanisms, scheduling and memory management. - Core file analysis. - Writing shell scripts.Troubleshooting Broadcom switches.---Also supporting the DevOps Monitoring team for Oracle Compute Cloud@Customer (C3) - a hybrid cloud stack deployed over Oracle Private Cloud Appliance (PCA), which delivers mission-critical infrastructure services across multiple global environments.In this capacity, I combine hardware lifecycle management with cloud software monitoring and troubleshooting. Daily activities include hardware installations, fault monitoring, system troubleshooting, and incident coordination for C3 customers.Key responsibilities: - Managing physical deployments and part replacements for PCA systems - Monitoring cloud stack components - Fault detection - Coordinating with field engineers for onsite activities. - Troubleshoot both hardware and cloud platform issues Show less