Jonathan Myers

Experience

• 

  College of the Ozarks IT Department

  Jan 2015 - Dec 2015

  IT Specialist - Student Worker

  When I was employed as a student worker in the IT department at College of the Ozarks I was responsible for providing level 1 support to faculty, staff, and students. As a centralized IT department, our authority was granted campus-wide.

• 

  Missouri State University

  Jul 2016 - Jun 2018

  Distributed User Support Specialist - Graduate Assistant

  As a Graduate Assistant for the IT Department of the College of Business at Missouri State University, I am responsible for troubleshooting hardware and software issues for faculty and staff. Further responsibilities include the installation and maintenance of computers and peripherals for over 900 stations.

• 

  Willamette Dental Group

  Aug 2018 - now

  The Sr. Network Engineer acts as a technical expert in the maintenance, support and implementation of the company’s Local Area Network, Wide Area Network and AWS Public Cloud Networking Services. Installs, configures, and maintains software and hardware connected to the network server and workstations. Interfaces with other departments, vendors, or consultant to resolve problems, and ensures conformance with IT and company objectives.- Work closely with the Systems Administrator team, database team, application support team and developers to ensure new applications and network changes are correctly prioritized, planned and implemented. - Participate in development and implementation of network, servers and security technology projects. - - Assist in developing and maintaining Network Documentation.- Manage our carrier relationships, equipment software/hardware upgrades, vendor/reseller relationships and pricing. Show less Installed, configured, and maintained software and hardware connected to the network server and workstations. Interfaced with other departments, vendors, or consultant to resolve problems, and ensured conformance with IT and company objectives.- Worked closely with the Systems Administrator team, database team, application support team and developers to ensure new applications and network changes are correctly prioritized, planned and implemented. - Participated in development and implementation of network, servers and security technology projects. - Assisted in developing and maintaining Network Documentation.- Managed our carrier relationships, equipment software/hardware upgrades, vendor/reseller relationships and pricing. Show less Provided non-routine, moderately complex technical support and assistance to employees regarding computer systems and applications. - Was initial contact for all internal technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and internet access problems.- Created user accounts and configured hardware as part of a new hire process.- Responded to customer support requests remotely and onsite based on customer need. Show less

  • Senior Network Engineer

    Jun 2023 - now

  • Network Engineer

    Jun 2021 - Jun 2023

  • Associate Network Engineer

    Jun 2019 - Jun 2021

  • IT Support Specialist II

    Aug 2018 - Jun 2019