Desmond LYU

Desmond LYU

IT Supervisor - AD&Messaging service

Followers of Desmond LYU41 followers
location of Desmond LYUMinhang District, Shanghai, China

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  • Timeline

  • About me

    IT Service Manager - Greater China and South Korea at PayPal in China

  • Education

    • Shanghai Institute of Technology

      2000 - 2004
      Bachelor of Technology - BTech Electrical Automation
  • Experience

    • SONY (CHINA) CO., LTD

      Oct 2006 - Jul 2011
      IT Supervisor - AD&Messaging service

      Active directory service ownerMessaging system(Exchange) service owner

    • EBay Inc

      Jul 2011 - Aug 2015
      Service Lead – Greater China, Global Enterprise Technology Operations – End User Service

      Desktop support, End user awareness & engagementDirect report: 4 Outsource/AWFs

    • PayPal in China

      Aug 2015 - Dec 2018
      IT Service Manager - Greater China and South Korea

      People managerProject/program managerService Delivery including: desktop support, Video conference, printing, digital signage, cloud collaboration, IT asset management, End user awareness & engagement, apple platform support, mobile device management(MDM solution), secure desktop/remote desktop(citrix, WYSE, iGel)IT compliance and security enhancement.IT budget planning and procurement.Incident management and BCP.Direct report : 7 FTEs

    • Catalent Pharma Solutions

      Jul 2019 - now
      IT Field Service Regional Manager APAC
  • Licenses & Certifications

    • CCNA

    • PMP

      Jan 2014
    • ITIL Foundation V3

      Aug 2013
    • MCSE

      Dec 2007