Talk to sales Try for Free

Desmond LYU

IT Supervisor - AD&Messaging service

41 followers

Minhang District, Shanghai, China

Connect with Desmond LYU to Send Message

Connect with Desmond LYU to Send Message

Timeline
About me
IT Service Manager - Greater China and South Korea at PayPal in China
Education
- Shanghai Institute of Technology
  2000 - 2004
  Bachelor of Technology - BTech Electrical Automation
Experience
- SONY (CHINA) CO., LTD
  Oct 2006 - Jul 2011
  IT Supervisor - AD&Messaging service
  Active directory service ownerMessaging system(Exchange) service owner
- EBay Inc
  Jul 2011 - Aug 2015
  Service Lead – Greater China, Global Enterprise Technology Operations – End User Service
  Desktop support, End user awareness & engagementDirect report: 4 Outsource/AWFs
- PayPal in China
  Aug 2015 - Dec 2018
  IT Service Manager - Greater China and South Korea
  People managerProject/program managerService Delivery including: desktop support, Video conference, printing, digital signage, cloud collaboration, IT asset management, End user awareness & engagement, apple platform support, mobile device management(MDM solution), secure desktop/remote desktop(citrix, WYSE, iGel)IT compliance and security enhancement.IT budget planning and procurement.Incident management and BCP.Direct report : 7 FTEs
- Catalent Pharma Solutions
  Jul 2019 - now
  IT Field Service Regional Manager APAC
Licenses & Certifications
- CCNA
- PMP
  Jan 2014
- ITIL Foundation V3
  Aug 2013
- MCSE
  Dec 2007