Yerman Andres Loango

Experience

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  FleetBoston Financial

  Jun 1995 - Nov 1997

  Assistant Branch Manager

  •Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.•Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.•Maintains customer confidence and protects bank operations by keeping information confidential.•Contributes to team effort by accomplishing related results as needed Show less

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  Dots Fashions

  Jan 1997 - May 2002

  Business Area Manager

  • Developed ability to work in a fast-paced atmosphere• Maintained excellent customer relations and developed customer report• Diplomatically resolved customers complaints on as-needed basis• Supervised Credit Applications on daily sales • Ability to follow instructions well and make decisions with no supervision• Motivated and supervised daily 55+ employees on basic job• Coaching and supervised Master protection agreement on select merchandise. • Delegated responsibilities to employees to meet company’s expectations• Effectively developed telephone communication skills and consistently met quotas on store sales web. Show less

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  Sears Holdings Corporation

  Jun 2002 - Apr 2016

  Regional Administrative Assistant

  *Focuses on creating an exceptional customer experience by providing disciplined leadership to a team of remote field operations managers to ensure customer standards are met to the fullest extent. *Setting clear expectations and holding team and self-accountable for resultsServes as liaison between field sales team, delivery and installation partners, service partners, and the Sears Commercial customer experience leadership team*Takes a hands on approach and works with direct reports to effectively solve business problems and manage multiple priorities toward successful conclusion as determined by the customer Works with leadership to determine key performance indicators and metrics to best evaluate team’s performance and customer satisfaction*Identifies and develops process improvement, identification of productivity initiatives linked to improved customer experience, process and business decision leadership*Uses data to effectively diagnose and solve business problems. Coaches team to do the same*Ensures field sales team is supported by solid processes which are constantly being evaluated and improved *Coordinates and leads cross-functional teams to solve complex problems and accomplish objectives in a fast-paced, high-growth, and diverse environment.*Delivers success through building, leading, and inspiring high-performance teams to achieve bottom-line results. Show less

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  Citizens Financial Group, Inc.

  May 2016 - now

  Banker Analisis Support

  *Greeted and interfaced with customers to facilitate daily banking transactions; provided exceptional customer service by providing exceptional banking services and addressing account and service concerns.*Cross-sold bank products and services to increase sales and revenues.*Balanced daily cash transactions and reconciled daily transactions to ensure accuracy.*Facilitated implementation of new and revised policies and procedures throughout branch and department.

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  AutoZone

  Jul 2017 - now

  General Manager

  Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager absence, Monitors and manages all activities related to Risk & Safety Management to maintain a safe work environment, Maintains sales productivity, store appearance and merchandising standards.