Esther Thomas

Experience

• 

  Cognizant

  May 2010 - Oct 2011

  Senior Systems Executive
• 

  IHS Markit

  Feb 2012 - Aug 2012

  Analyst
• 

  Citi

  Oct 2013 - now

  1. Managing Application Support for Account services in NAM/LATAM and handling 2 day onboarding issues with respective to Esuite applications 2. Prepared FORT(Fail Over resiliency Test Guide ) in TTS space so the PS team can update the FORT testing proper format in their areas3. Established with teams for getting good results on Success rates for AutoSys(job Scheduling) Batches4.Provided and scheduled various trainings on Knowledge base to Shift left teams so they have proper knowledge to handle issues and thereby reducing escalation to L2 teams5 . Worked with operations on various escalations during NAM/LATAM Time zone and resolved the issue in a timely manner 6. Reduced various severity level Major incidents across ASU space and proactively place monitoring to avoid these issues in the future across the board and followed up with Problem management calls for permanent resolution 7. Being ITRS certified , enhanced monitoring systems and worked with team to enable the monitoring across the newly onboarded applications8.Partnering with Infra technology teams to enable online logs through ELK onboarding tool so all the stakeholders can access the application logs and there by reduced time and manual work load for Level 2 teams 9. Worked with dev partners on the onboarding process and made sure all the Core and Support model are updated and follow the correct/standardized process10. Reduced INC volume across the space for more than 50% with regards to user knowledge or problem tickets with defects in Account services space Show less Day-to-day support of users, applications and servers.Analyzing emails and communicating closely with L1 and L3 teams to work on and resolve issues in a short period of time.Handling releases in single click deployment and following up with after deployment checkpoints Troubleshooting issues to the core of issues/problems and finding solutions to solve it quickly/planning long term strategy plans to fix recurring failures.Installing Netprobes as a part of Geneos ( ITRS ) monitoring system on variety systems - Linux, AIX, SunOS.Creating in Geneos - Entities, Samplers, Actions, Rules etc for monitoring our applications and sending alerts.Writing system scripts in Bash, KornShell and Perl for checking logs, status of services, space clean up etc in Linux, AIX and SunOS.ServiceNow – IT service management suites.Autosys – advanced scheduler or Workload Control Center ( writing JIL) trouble shooting on failures and provide batch stability Creating ad-hoc reports based on requirements.Writing scripts in PythonAutomating of UI checkouts using SikuliX Show less

  • Vice President

    Jan 2019 - now

  • Assistant Vice President

    Oct 2013 - Dec 2018