Vernette Price, LMBT

Experience

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  Central Piedmont Community College

  Jan 1980 - Jan 1984

  Facilitator, Area Learning Center
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  Madison Benefit Administrators

  Sept 1988 - May 1991

  Supervisor Training & Technical Services

  Medical underwriter for group health insurance policies.Developed and delivered medical underwriting and medical terminology training.On-site FLMI education coordinator.Managed a team of 12 group health underwriters.Conducted annual performance reviews and made recommendations for promotions and salary increases.Interviewed new applicants.Managed the billing and underwriting call centers.Provided technical support for all software/hardware issues. Show less

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  Microsoft

  Jun 1992 - Jan 2009

  Managed all aspects of editing production for Microsoft Dynamics lines of business on support.microsoft.com.Managed vendor team of twelve technical editors to meet daily and weekly deadlines for online content publishing.Developed, documented, and implemented workflow policies, editorial policies, and processes for vendor editors.Facilitated weekly meetings to discuss workload, editorial schedules, and standards.Assessed staffing needs and assisted with long term strategic planning and interviewed applicants for content positions.Mentored writers and editors in current guidelines, styles, and technology.Maintained the project schedule; tracked individual activity assignments for status; assisted with and provided information to the executive leadership about overall project/program status.Performed Business Analysis utilizing survey metrics and site traffic data that improved processes, ensured creation of high-impact content, and increased customer satisfaction.Maintained key project deliverables (issues log, risk matrix, project status reports, business cases, post-project reviews, presentations, etc.) and track/monitor project deliverables, RACI and SWOT.Worked with cross-group, internal, and developer teams to create, pilot, and test new forms of content that facilitate and automate online support.Helped develop and implement content improvement plans for the Knowledge Base content.Developed and maintained SharePoint sites designed to provide status on all project deliverables and updates between multiple teams.Wrote scripts and macros for use in in content development software to help decrease time to Web. Show less Communicated with authors, technical reviewers, content leads, and content business managers to maintain technical accuracy and to ensure timely delivery of Microsoft Knowledge Base content to the Web.Edited XML, HTML, ESL2, SQL Server content and used content development tools to edit Microsoft Knowledge Base articles for organization, logic, completeness, audience level, tone, consistency, style, spelling, syntax, and grammar with a focus on Microsoft Manual of Style for Technical Publications, Chicago Manual of Style, and simplified Global English usage.Performed periodic content maintenance tasks and update localization teams regarding content changes, meeting tight turnaround times. Show less

  • Editorial Content Project Manager

    Jun 2008 - Jan 2009

  • Edit Lead

    Jun 2005 - Jun 2008

  • Technical Editor/Technical Writer

    Oct 1997 - Jun 2005

  • Technical Support Professional

    Jun 1992 - Oct 1997
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  BioLifeWave

  May 2008 - May 2010

  Spiritual Healing Coach

  The mission of BioLifeWave is to research and provide stress reduction techniques and wellness through the use of innovative programs and services.In seeing the number of people that manifest illness because of stress, I have a sincere interest in assisting people in finding ways to relax and to help enhance their quality of life.I am passionate about natural healing, eliminating chemicals and detoxifying the body, organic food, and stress reduction. I enjoy helping people reclaim their ability to heal on all levels through the use of a variety of modalities including the SCIO, light therapy, Emotional Release work, and Young Living Essential Oils.Need a speaker for your group?I am available to speak to groups about stress management by using essential oils and light therapy. For more info, contact me @ 704-995-4253 or e-mail biolifewave@live.com. Show less

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  All about Content / All about Social

  Feb 2009 - Feb 2010

  Content Consultant/Social Media Manager (Sole Proprietorship)

  Content Development Consultant Edited marketing and technical material for Microsoft (contract).Advised clients about software selection for content projects.Managed content projects from end-to-end and developed help files, training materials, user manuals, and web sites (SEO Content writing included).Edited and proofread all document types, including but not limited to brochures, newsletters, press releases, sales and marketing material, training manuals, workbooks, and user guides.Social Media ConsultantManaged social media properties (Facebook, MySpace, Twitter, etc.), including daily monitoring,posting, and content development creating brand awareness online.Initiated and moderated forums and chats and prepared status reports on social media efforts and success rates. Show less

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  Signature Consultants (on assignment at Bank of America)

  May 2010 - Mar 2012

  Quality Consultant

  Perform real-time internal audits on executive level case work filed with the Office of the CEO and President (OOP), The Office of the Comptroller of Currency (OCC), The Consumer Financial Protective Bureau (CFPB), Congressional Officials, and the Better Business Bureau (BBB) for Bank of America's Home Loan division.Evaluate customer experience during the life cycle of the servicing issue and identify breakdowns that contribute to negative customer experiences.Summarize research findings into trends and actionable information.Maintain Excel dashboard to monitor production for the Quality Assurance associates. Show less

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  Bank of America

  Jul 2012 - Jul 2013

  Quality Assurance Specialist

  Conduct Quality Control review of OCC Executive Order deliverables by providing a scorecard and coaching feedback to Associates based on the defects noted in the review.Research and carve out loan servicing events which caused controllable and non-controllable foreclosure delays in order to refute compensatory fees from investors.Work to minimize variation through structured calibration and quality coaching sessions.Identify best practices and work closely with Process Design to influence quality and productivity improvements. Show less

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  Wells Fargo (Contract TekSystems)

  Aug 2013 - Feb 2015

  Senior Lead Web Content Author/Content Manager

  Create new web pages and update existing pages using the SDL Tridion and Documentum content-management systems; maintain other content properties such as images, PDFs, and video.Conduct ambiguity reviews to analyze, gather, create and/or verify content requirements and specifications; suggest ways to streamline processes.Participate in project and requirements meetings; review creative asset wireframes and copydecks and provide analysis for enhanced customer experience and production deployment.Ensure that appropriate compliance and legal approvals are secured.Support migration efforts between content-management systems; resolve conflicts between competing requirements.Manage, and coordinate between multiple work streams based on business priority and impact, using a combination of the Waterfall and Agile methodology.Take accountability for defining, maintaining and executing work plans with clearly identified objectives, roles/responsibilities, deliverables, activities, schedule, deadlines, budgets and measurable success criteria.Collaborate with Project Managers to assess and monitor content entry defects and respond to change management needs in a responsive and timely manner.Take ownership of assigned defects and manage them according to the business priority and impact.Facilitate communications among all stakeholders, including internal and external business and technology development and support teams.Regularly communicate status with project members of various disciplines, including project managers, product managers, content strategists, developers, business analysts, QA testers, and line-of-business representatives throughout project lifecycle through reports, regular triage meetings and sponsors meetings, as needed.Proactively identify and mitigate roadblocks that slow progress against the schedule and overall objectives, and/or rapidly escalate issues to avoid potential implementation delays and risks. Show less

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  Signature Consultants

  Jun 2015 - Sept 2015

  IT Project Manager

  Global Human Resources (GHR) Content migration project at Bank of America.

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  Wells Fargo

  Sept 2015 - now

  • Senior Product Manager, AVP

    Aug 2021 - now

  • E-Business Consultant

    Sept 2015 - Aug 2022