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Shahe Alam

Shahe Alam

Desktop Support Engineer

Followers of Shahe Alam79 followers
location of Shahe AlamDelhi, India

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  • Timeline

  • About me

    I work for HCLTech Project Dollar General (USA), This is a retail store and If employees face any issue like printer, scanner, handgun scanner, Meraki network and register not working related issue, I solve it on call.

  • Education

    • Central Board of Secondary Education

      2007 - 2010
      Bachelor of Arts - BA Political Science and Government

  • Experience

    • Progressive Infovision Private Limited

      Nov 2019 - Mar 2023
      Desktop Support Engineer

      I worked in the printer section for this leading bank and resolved the system-support related issues in Xerox, Passbook, Statement, Laser and DDMC and password reset, system slowness issue, Outlook issue.

    • HCLTech

      Mar 2023 - now

      I work for Dollar General (USA), This is a retail store and If Dollar General employees face any issue like printer, scanner, handgun scanner, Meraki network and register (computer screen) not working related issue, I solve it on call. I am a Senior Analyst.

      • Senior Analyst - HCLTech

        Mar 2023 - now

      • Senior Analyst

        Mar 2023 - Apr 2024

  • Licenses & Certifications

    • Google Cloud Certified Associate Cloud Engineer.

      Google Cloud
      Sept 2023
      View certificate certificate