Sehrish Umbreen

Experience

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  Lesco (Lahore electric supply company)

  Dec 2012 - Aug 2022

  Office Administrator / HR Assistant

  ♦ Provided office support across a range of clerical and administrative tasks, assisting the manager with employee issues and needs.♦ Monitored inboxes and phone calls, directing inquiries to the appropriate departments.♦ Planned and coordinated on-site and off-site meetings, ensuring smooth operations.♦ Managed a high-volume workload in a deadline-driven environment, consistently meeting performance benchmarks in speed, accuracy, and volume.♦ Maintained calendars, delivered time-sensitive correspondence, and managed company databases.♦ Supported HR with organising and managing employee records, overseeing the job application process, and scheduling interviews.♦ Conducted staff orientation, facilitated training sessions, and maintained records to promote a positive organisational culture.♦ Managed onboarding procedures and ensured employee records were accurate and up-to-date. Show less

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  Sainsbury's

  Nov 2022 - Jan 2023

  Online Assistant

  ♦ Shopped for 20-25 online customers daily, ensuring their needs and preferences were prioritised.♦ Paid close attention to detail while fulfilling online orders, ensuring accuracy and customer satisfaction.♦ Assisted customers in selecting high-quality products to meet their specific needs.♦ Prioritised customer preferences while handling multiple orders in a fast-paced environment.♦ Demonstrated strong organisational skills by managing multiple online orders efficiently.♦ Maintained a high level of customer service, ensuring a positive online shopping experience.♦ Collaborated with team members to streamline the order fulfillment process.♦ Ensured timely and accurate delivery of products to meet customer expectations. Show less

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  McDonald's

  Feb 2023 - now

  Customer Care

  ♦ Consistently sought ways to enhance customer service and build client trust.♦ Worked in a fast-paced environment, improving teamwork and time management skills.♦ Handled 60 to 70 customer interactions daily, ensuring accurate order taking and prompt service.♦ Provided personalised attention to each customer, catering to their specific needs.♦ Resolved customer complaints efficiently, maintaining a positive experience for all patrons.♦ Adapted to high-pressure situations, maintaining composure and delivering excellent service.♦ Assisted in training new staff on customer service standards and best practices.♦ Maintained a clean and organised work area to ensure a welcoming environment for customers. Show less

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  Currys plc

  Sept 2023 - Nov 2023

  Admin / Customer Service

  ♦ Utilised Microsoft Office tools and office-designated software to analyse and execute daily reports, ensuring timely action and informed decision-making.♦ Collaborated with cross-functional teams to advocate for customer needs, drive service improvements, and enhance delivery processes.♦ Developed and implemented effective strategies to distill complex technical information into clear, concise updates for customers, leveraging technology to enhance communication.♦ Enhanced data protection processes by ensuring compliance through rigorous security protocols, authenticating calls, and verifying account holder information.♦ Monitored and ensured timely compliance with return promise dates for repaired tech units, minimising customer wait times and optimising satisfaction.♦ Maintained accurate and detailed records in the CRM system, providing comprehensive customer histories and informing future interactions. Show less