Michael Buchan

Experience

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  Nottingham Trent University

  Sept 2007 - Mar 2011

  Assistant F&B Manager, NTU City Student Union

  Overseeing the smooth running of all bars within the NTU City Student Union venue. Leading all bar and kitchen staff, and supporting junior team leaders in general management and maintenance of bars e.g. cash lifts, change runs, operating safes, resolving staff or customer issues. Administrative tasks included stock management, wages, weekly rotas ,cashing up and balancing tills.

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  Nokia

  May 2008 - Oct 2008

  Promotions Team Leader

  Brand ambassador role, largely field based, overseeing local teams in executing promotional activity in addition to reporting back on KPI's to HQ.

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  Virgin Active

  Aug 2011 - Sept 2014

  Supervisor, Riverside Health & Racquets Club Chiswick (Flagship)

  Responsible for driving performance of the Club Lounge, leveraging insight to influence business decisions and maximise commercial opportunities. Including implementation of a new queuing system and new in-house menu, both of which lead to increased sales.Led the Club Lounge team to deliver high customer satisfaction in line with brand standards, and kitchen staff to deliver a nutritious menu, meeting all health and safety requirements.Effective purchasing and stock management through FNB manager (by Fourth Hospitality).Managing P&L - reviewing monthly financials to meet performance targets and business KPI’s.Overseeing operational aspects during rebranding from Esporta to Virgin Active. Show less

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  Blue Arrow

  Oct 2015 - Apr 2016

  F&B Temp Contracts

  YMCA Ealing (ABM Catering)River Island HQ, Chelsea House (Compass Group)

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  Abm catering

  Apr 2016 - Mar 2019

  Leading the operations and development of up to 10 ABM catered sites within the London and South East region, with a combined turnover in excess of £2million, to achieve sales and budgeted GP target.Providing direct liaison with clients, managing relationships and expectations effectively whilst continuing to apply budgetary control and deliver strong P&L. Managing catering teams across multiple sites, equipping all staff to consistently deliver exceptional service in a fast moving environment and in line with both client and company standards.Applied particular focus to adding value to existing contracts, delivering a more profitable yet cost efficient service within budgets and without compromising standards experienced by customers. Additionally experienced in mobilising new contracts and concluding contracts.Experience operating across diverse business models, including quality B&I, education and healthcare sites, and meeting varied client requirements such as introducing innovative, profitable food concepts and working within financial limitations. Show less

  • Operations Manager

    May 2017 - Mar 2019

  • Catering Manager, Heythrop College

    Apr 2016 - Apr 2017
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  BaxterStorey

  Jun 2019 - now

  Account Manager (CISCO UK&I and Mainland Europe)