Prabhat Jain

Experience

• 

  RELIANCE TELECOMMUNICATIONS, INC.

  Jul 2008 - Jul 2011

  Video Conferrence Lead

  Company Profile:Reliance Communications is an integrated telecommunications service provider in India, serving over 40,000 Indian and multinational corporations, including small and medium enterprises, as well as close to 300 enterprise and carrier companies globally.Responsibilities:• Managed communication between marketing and sales teams on the capabilities and features of VC and broadband technology.• Ensured customer satisfaction scores (C-SAT) were maintained at or above organizational standards.• Handled various types of VC, including Point-to-Point, ISDN VC, and Multipoint VC.• Conducted monthly stock audits and updated sales software in accordance with company standards. Show less

• 

  NSEiT

  Sept 2011 - Feb 2016

  Test Administrator

  Company Profile:NSEIT is a strategic IT partner of the world's third-largest stock exchange, which connects with 220,000+ end-terminals, executes a billion transactions, and processes about 40,000 orders per second. NSEIT also works with six of the top ten insurance companies in India and adds business value to 500+ customers globally. The company is focused on delivering a consultative approach to adopting new-age business models for the banking, financial services, and insurance industries enabled with app infra modernization, data analytics, automation, and cybersecurity.Responsibilities:• NSEIT is a leading technology provider and IT partner to National Stock Exchange of India Limited (NSEIL).• Responsible for exam processes & Infrastructure management focused on Banking, Financial Services, and Insurance domain.• Managed the entire process of planning right from proposal, execution, and completion.• Managed client reporting and resource management.• Served as the single point of contact with clients, including follow-up and communication with various stakeholders.• Handled client escalations, issues, and provided rectification.• Ensured deep understanding of situations from the customer's point of view and provided necessary resolutions.• Provided and organized training modules as per the requirement for contract resources.• Conducted over 28,800 hours of training successfully with major government clients such as IRDA (Insurance Regulatory & Development Authority), NCFM (NSE Academy's Certification in Financial Markets), NISM (National Institute of Security Markets).• Managed a team of 15 contract resources. Show less

• 

  Arceus Infotech Pvt. Ltd.

  Mar 2016 - Jul 2020

  Operations Manager

  Company Profile:Arceus Infotech Pvt Ltd is a dynamic IT solutions provider, founded and managed by a consortium of IT professionals, committed to providing integrated IT solutions. The company has experienced consistent growth over the last seven years, with a turnover of SEVENTY-FIVE crores last year and a target of 150 crores in the current fiscal year. The company boasts a clientele that includes state government enterprises, PSUs, and corporate houses, and has almost 500 employees.Responsibilities:• Coordinated online exam operations in Madhya Pradesh for various government departments for one of the leading IT solutions providers for infrastructure development and customer support.• Updated management and clients on project activities, status, and challenges on a daily basis and reported completion status.• Managed operations, exam software, hardware and infrastructure provision, technical manpower with helpdesk support operations.• Managed client relationships and coordinated during the operational phase for the transition of various client systems and applications due to alliance with another firm.• Recruited and mentored resources.• Prepared territory as per CMMI standards and for internal audits.• Provided training about the hardware troubleshooting & basic networking knowledge.• Hired and organized training programs for IT admins & developer team, as and when required against updation & rectification from the government client – PEB- Professional Examination Board, IAI- Institute of Actuaries of INDIA.• Responsible for end-to-end operations for online and offline examination delivery.• Worked with the research team to generate question papers and multiple options to feed in the central server, securely and without any malpractice.• Managed a team of 21 IT admins and 64 contract resources. Show less

• 

  Relevel by Unacademy

  Jun 2022 - Aug 2022

  Process Expert

  Company Profile:Relevel is a Bangalore-based hiring tests platform that offers job aspirants access to multiple job opportunities in companies.Responsibilities:• Implemented process improvements for the Relevel Examination Domain to enhance efficiency and effectiveness.• Designed documents in compliance with the Capability Maturity Model Integration (CMMI) certification for services to ensure high-quality service delivery.• Created Evaluation Sheets for HR for the purpose of hiring and talent acquisition. Show less

• 

  XPay Life

  Aug 2022 - Feb 2023

  General Manager Operations

  Company Profile:XPay.Life is a financial technology startup dedicated to promoting digitalization in rural India. Our platform facilitates village-level entrepreneurship, empowers self-help groups (SHGs), farmer producer organizations (FPOs), district cooperative banks, and regional rural banks through a secure and user-friendly payment system. Our Make in India product has enabled over 4 million households across 15 states to make digital payments at their doorstep through continuous innovation. Our award-winning payment platform, based on AI, mobility, blockchain, IoT, and cloud (AMBIC) technologies, is powered by the National Payments Corporation of India (NPCI) for the Bharat Bill Pay System (BBPS) platform, which connects over 20,000 billers nationwide.Responsibilities:• Oversee the day-to-day operations of the designated State.• Develop and implement growth strategies and objectives for the State.• Manage budgets and optimize expenses.• Establish and implement policies and procedures.• Oversee the recruitment and training of new employees.• Direct employee performance assessments.• Prepare regular reports for upper management.• Maintain positive relationships with clients.• Manage a team of 5 regional managers and 30 field engineers.• Provide training on new technologies related to rural digitization to all District Cooperative Bank branches in Uttar Pradesh under the initiative of APEX Bank and NABARD.• Successfully onboarded over 74 Primary Agricultural Cooperative Societies (PACS) for the BBPS platform, powered by the Government of India for Madhya Pradesh & Uttar Pradesh.• Build a successful business model in Madhya Pradesh for the government project "Bank on Wheel," an APEX Bank initiative aimed at increasing branch revenue and decreasing OPEX costs. Show less

• 

  DSE Technologies Pvt. Ltd.

  Jun 2023 - now

  Operations Manager

  Company Profile:DSE Technologies Pvt. Ltd. is a leading provider of innovative Homeland Security solutions in India, with over 20 years of experience. Known for its dedication to serving the nation’s security forces, the company has become a trusted partner of government entities, acting as an approved system integrator and service provider. Recently, DSE Technologies has expanded into Indigenous Research and Development, securing a prestigious R&D project for a High-End Tactical Drone Detection and Neutralization System under the Department of Science & Technology (DST), Government of IndiaResponsibilities:• Manage the team of Exam Coordinators to ensure the smooth execution of examinations at the Head Office.• Formulate and execute strategies to optimize examination operations, encompassing scheduling and allocation of Exam Coordinators.• Oversee the entire examination process from inception to completion, including pre and post-examination activities.• Ensure adherence to regulatory standards and organizational policies throughout all examination processes.• Conduct thorough checks to confirm the completion of examination procedures.• Address inquiries, concerns, and issues related to examinations promptly and effectively, providing accurate information to relevant stakeholders.• Gather, analyze, and interpret examination data to produce performance reports, identify trends, and suggest areas for improvement. Implement modifications or enhancements to streamline processes and enhance the experience for both examiners and examinees.• Authenticate all examination report formats before granting approval.• Serve as the primary point of contact (SPOC) for examination coordination with the examination body, following the allocated examination schedule.• Efficiently resolve operational challenges to minimize disruptions during the exam process.• Provide training, mentorship, and supervision to staff to ensure consistent adherence to examination procedures. Show less