Justin Tran

Experience

• 

  Apple

  Sept 2019 - now

  • Mentored technical specialists/experts on best practices in developing efficient workflows and promoting customer experiences, ensuring they align with core business principles and goals.• Partnered with IS&T support to resolve systematic issues and overcome obstacles with post-repair diagnostic tests to successfully complete repair results.• Efficiently drive check-in responsibilities by updating notes, initiating MRI diagnostics and facilitating timely assistance in a high volume store to improve daily metrics.• Serviced devices via modular repairs and used Apple Service Toolkit to confirm repair quality and hardware functionality was to spec. Show less

  • Technical Expert

    Nov 2021 - now

  • Technical Specialist

    Feb 2020 - Nov 2021

  • Product Specialist

    Sept 2019 - Feb 2020