Jessica Hanwell

Experience

• 

  University of Birmingham Guild of Students

  May 2017 - Jun 2019

  Receptionist

  General administration duties such as calendar and timetable management of key individuals, report writing, room booking and greeting clients, and completing stationary orders. Furthermore, I coordinated all higher management administration, ensuring all tasks were efficiently delivered in line with University standards. This required a high degree of professionalism, organisation and communication skills in order to represent the University.Wrote reports for the weekly meetings such as performance reports, understanding how reception could be improved through performance metrics such as customer satisfaction and the productivity of reception staff, and then identifying training needs of the reception staff. Show less

• 

  University of Birmingham

  Mar 2018 - Mar 2018

  Research Assistant

  Assisting with forensic psychological research investigating Cross Race Bias in eye witness identifications. The role involved collecting data at the university and running participants in the lab setting.

• 

  University of Birmingham

  Sept 2018 - Jun 2019

  PASS Leader

  I was a PASS Leader for the Psychology department, which aims to support second year students in their current academic year by providing academic support sessions. This helps to improve their grades and development by helping them find solutions to academic problems through discussion and guided questioning.

• 

  ENGIE

  Mar 2021 - Aug 2021

  Learning and Development Advisor

  • Responsible for driving the development of our digital learning offering across our training interventions and programmes - focused on blended learning pathway development to support virtual programmes through content creation and curation.• Curate and develop engaging and bespoke digital learning content, supported by our e-learning designers. • Plan and share our digital learner experience and engagement, and develop and deliver on it within our learning interventions, therefore assisting on digital workshops as a co-facilitator. • Build digital programmes within our talent space, and consult with external providers to deliver digital workshops. •Leading a procurement exercise to source a new 360 supplier for our wider business, therefore consulting with external providers to deliver an effective 360 feedback process, as well as the use of personality psychometric measures across our UK business.• Support our L&D consultants to deliver learning solutions to our internal customers across the TNA cycle.• Responsible for managing the evaluation process across a number of our training programmes, conducting Kirkpatrick Level 1 feedback, and completing 1-1 feedback interviews with delegates to support our Early Careers Team and L&D Consultants in the development and change of programmes. • Conduct voiceovers for our e-learning products. • Committee Member for the Young Professional Network, developing and implementing initiatives across the UK Business to support our younger employees. Show less

• 

  Equans UK & Ireland

  Aug 2021 - now

  EQUANS is the new name for ENGIE’s services-led activities in the UK & Ireland.Responsible for supporting and collaborating with the broader Talent team to deliver the teams strategies and programmes. Working with the team to develop programmes, and coordinate key initiatives focused on personal and professional development of our high potentials and beyond. As a learning professional, I contribute to the evolution of the talent and D&I curriculum for our people.• Part of the Women in EQUANS Working Group as the Events Lead. I organise and promote the Networks events such as book clubs, quarterly socials and networking events, amongst others.• Support Lead for the Young Professional Network, developing and implementing initiatives across the UK Business to support our younger employees. I support the network develop their strategic aims and objectives, and steer the direction of the network to meet the needs of our people. • Part of the LGBTQ+ Employee Network, supporting them with their strategic goals and tasks such as the Stonewall Equality Index. Show less

  • Diversity, Inclusion and Talent Manager

    Mar 2022 - now

  • Talent and ED&I Advisor

    Aug 2021 - Mar 2022