Jason Ritter

Experience

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  24 Hour Fitness

  Apr 2016 - Apr 2020

  - Demonstrated, coached, and focused on behaviors driving member acquisition and retention, proactively reviewing processes and team effectiveness - Recruited, hired, and onboarded skilled sales and service focused individuals - Partnered with club Fitness Manager to execute company fitness initiatives, improve member experience, and increase engagement - Developed and executed business plans, reviewed weekly sales numbers and club statistics, identified revenue gaps and modified team strategy to achieve revenue goals Show less

  • Assistant Operations Manager

    Apr 2018 - Apr 2020

  • Certified Personal Trainer

    Apr 2016 - Apr 2018
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  Kenzie Academy

  May 2021 - May 2024

  Software Engineering Facilitator

  - Led hands-on coding workshops for junior developers, fostering a collaborative learning environment through Zoom, Slack, VS Code - Implemented a customized training program for new software engineers to enhance frontend, backend, and cybersecurity concepts, ensuring a smooth onboarding process and accelerating their productivity - Conducted code reviews, provided constructive feedback to students, and evaluated students repositories for clean code and reusable, improving code quality - Quarterly contributions to curriculum development - Various methods of student support including solution focused Q&A, workshops, and coursework technical support Show less

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  August Health

  Jun 2024 - now

  Support Agent

  - First response to initial tickets less than 2 minutes.- Collaborated with departments such as Engineering, Implementation, and Data to effectively bring tickets to close in less than 24 hours.- Created online resources and articles to reduce incoming support requests.- Technologies used include Slack, Intercom, Linear, Dialpad, and G-Suite.