Sergio Romecin

Experience

• 

  EBay

  Jun 2008 - now

  - Manage a team of experts that review Managed and Concierge Accounts for Prohibited Items, List Practices and Counterfeit listings- Partner with our top 400 accounts here at eBay so they understand this policies to have their revenue high- Experience managing teams in an office enviroment as well as a remote environment- Team KPI averages 120% to target (CPH and Effectiveness)- Budgeted department budget from 150 employees and including year end raises and bonuses- Implemented a quarterly bonus plan for employees based on individual performance Show less - Managed 15-20 front line customer experience teammates within the eBay Buyer Protection teams, including High Value Disputes and CARE.- Held frequent one on one’s and team meetings to manage performance and ensure business metrics were being met, such as NPS, ASAT, RES, AHT, and Quality.- Ensure that proper headcount is established and that efficiency is obtained.- Be committed to the company vision to provide World Class Customer Service- Developed, budgeted, and oversaw all department competitions and employee engagement activities- Assisted in setting and tracking Incentive compensation for the teammates- Attended service level meetings to ensure business goals with AHT, shrink, and occupancy, while identifying call drivers and larger impacts.- Received 100% Employee Engagement for Q4 2015 and 90% for Q1 2016​ Show less

  • MPA Operations Supervisor

    Jan 2023 - now

  • Spanish Support Operations Supervisor

    Jun 2008 - Apr 2023