Shubham Bhat

Experience

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  GetMyUni

  Mar 2019 - Oct 2019

  Technical Support Engineer

  ▶ Network Monitoring: Continuously monitor network systems to ensure optimal performance and reliability.▶ Troubleshooting: Identify and resolve basic connectivity issues, including VLAN, HSRP, and STP problems.▶ Incident Response: Address and prioritize P1 and P2 incidents within SLAs, ensuring minimal downtime and swift resolution.▶ Technical Support: Provide technical support to end-users, troubleshooting LAN/WAN issues, and resolving hardware and software problems.▶ Configuration Management: Assist in configuring and maintaining network devices, including Cisco routers and switches.▶ Documentation: Maintain accurate network documentation, including internal KBs, SOPs, site books, and network diagrams.▶ Routing and Switching: Troubleshoot and configure routing protocols (OSPF, BGP, EIGRP) and switching technologies (VLAN, VTP, STP).▶ Network Security: Support basic firewall configurations and network security measures, ensuring the protection of network resources.▶ Network Performance: Monitor and analyze network health and performance, utilizing tools like SolarWinds to detect and resolve issues.▶ Collaboration: Work effectively with onsite, offshore, and OEM teams to streamline incident response and resolution processes.▶ Incident Monitoring: Utilize incident monitoring tools like Remedy and ServiceNow to track and manage network alerts and issues.▶ IPv4/IPv6 Addressing: Assist in diagnosing and fixing IPv4 addressing, ACLs, and basic IPv4/IPv6 routing issues.▶ Industry Trends: Stay abreast of industry trends and emerging technologies to implement best practices and enhance network security measures. Show less

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  Embibe

  Jun 2020 - Jul 2022

  Network Engineer

  ▶ Perform regular backups of router and switch configurations, and execute Cisco IOS upgrades for enhanced security andfunctionality.▶ Configure and manage VTP and STP to optimize network performance and prevent issues.▶ Utilize ping, traceroute, and telnet for quick resolution of connectivity problems reported by users.▶ Maintain accurate Cisco device inventory and monitor OSPF and EIGRP routing protocols for efficient network trafficmanagement.▶ Develop internal knowledge bases, SOPs, site documentation, and network diagrams to streamline operations.▶ Provide technical support, troubleshoot IT service desk requests, and resolve cable and connector issues promptly. Show less

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  Greater Than Technologies Private Limited

  Jan 2023 - Oct 2023

  Network Engineer

  ▶ Managed network monitoring and troubleshooting across multiple vendors and sites, ensuring continuous operation and stability in network engineering.▶ Led resolution efforts for critical P1/P2 incidents, fostering collaboration with subject matter experts (SMEs) to achieve swift resolutions and minimize downtime in LAN/WAN environments.▶ Expertly addressed alerts concerning EIGRP, OSPF, and BGP, maintaining network security, integrity, and performance.▶ Coordinated effectively with onsite, offshore, and OEM teams to streamline incident response and resolution processes, enhancing overall network support.▶ Proficiently troubleshooted VLANs, HSRP, EtherChannel, and STP to optimize network efficiency and reliability.▶ Directed technical discussions, monitored service delivery KPIs/SLAs, and analyzed data to drive operational improvements in network administration.▶ Developed comprehensive internal knowledge bases (KBs), standard operating procedures (SOPs), site documentation, and detailed network diagrams.▶ Actively stayed abreast of industry trends and emerging technologies to implement best practices and enhance network security measures. Show less

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  Confidential

  Oct 2023 - Sept 2024

  Network Engineer

  ▶ Troubleshot Layer 2 Trunks, VTP, VLANs, STP, and EtherChannels.▶ Resolved issues with Inter-VLAN Routing, Layer 3 EtherChannels, and switch network security features.▶ Managed First-Hop Redundancy Protocols for network reliability.▶ Diagnosed and fixed IPv4 addressing, ACLs, Prefix Lists, and basic IPv4/IPv6 routing issues.▶ Troubleshot OSPF, Route Maps, Policy-Based Routing, and BGP.▶ Addressed problems with route redistribution and GRE tunnels.▶ Resolved issues related to NTP, syslog, and SNMP.▶ Provided technical support, ensured minimal downtime, and maintained network documentation.▶ Developed internal knowledge bases (KBs), standard operating procedures (SOPs), site books, and network diagrams.▶ Collaborated with OEMs to resolve hardware and software issues.▶ Conducted troubleshooting of incidents identified through network monitoring systems.▶ Managed network monitoring activities, analyzing network health and performance.▶ Responded to network alerts and troubleshooted VLANs, HSRP, EtherChannel, and STP.▶ Addressed alerts related to EIGRP, OSPF, and BGP.▶ Monitored network devices using tools like SolarWinds.▶ Prioritized and resolved P1 and P2 incidents within SLAs.▶ Utilized incident monitoring tools like Remedy and ServiceNow.▶ Participated in bridge calls to resolve issues within SLAs. Show less

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  Hexaware Technologies

  Oct 2024 - now

  Sr. Technical Analyst