Ryan Bankston

Experience

• 

  Sandy Group, a Division of GP Strategies

  Jan 2007 - Jan 2007

  Technical Trainer
• 

  Frontline Managed Services

  Jan 2007 - Jan 2010

  Analyst
• 

  K2 Services

  May 2010 - Sept 2023

  In this role I oversaw the management of international workers and the strategic expansion of operations abroad. My responsibilities required me to establish and manage our offshore office, supervising over 40 onsite personnel across three internal departments. During this time, I hired the first employees and expanded the team to over 60 individuals in three countries working in various roles across 8 different departments, encompassing both internal and client-facing positions. My responsibilities were expansive and included negotiating and executing vendor contracts, procurement, recruiting, hiring, training, and supervising personnel. Additionally, I defined the corporate governance structure for international operations and facilitated the registration of foreign business entities abroad. Show less As a part of a departmental innovation committee, I advocated for the creation of a unique team to handle some of our most challenging customer relationships. As a part of this process, I was given the opportunity to build this team - selecting reliable employees across the organization to focus on rebuilding 20 key service relationships representing more than $5 million in annual revenue. I played a pivotal role in defining critical operational frameworks, including resource allocation, operational planning, feedback management, service level management, problem management, quality assurance and continuous improvement. I implemented essential tasks such as training, coaching, and performance reviews, ultimately transforming problematic client relationships into thriving partnerships while significantly boosting departmental revenue. Show less After several years as one of the top performing analysts, I was promoted to Team Lead, showcasing my dedication and expertise within the organization. In this capacity, I provided valuable coaching and mentoring to 10 assigned analysts, ensuring their professional growth and development. Additionally, I took charge of training new team members, overseeing the onboarding process for four new clients, and skillfully managed existing client relationships. My proactive approach and leadership abilities were instrumental in fostering a positive team environment and delivering exceptional client support. Show less In this role, I was responsible for providing essential technical support assistance and customer service to attorneys and support staff across 50 law firm clients. My responsibilities included troubleshooting complex legal technology issues, offering guidance to legal professionals on software applications, document management systems, and specialized legal databases. I ensured seamless operation of legal software, aided in the integration of technology into legal processes, and conducted training sessions to enhance the proficiency of legal staff. Additionally, I maintained a keen understanding of legal software updates and emerging technologies, enabling me to provide up-to-date and relevant support to legal professionals. My role demanded a strong blend of technical prowess, legal knowledge, and excellent communication skills to effectively assist legal teams in optimizing their technology resources and improving overall efficiency within the legal practice. Show less

  • Associate Director of Special Operations

    May 2022 - Sept 2023

  • Operations Manager

    Oct 2018 - Apr 2022

  • After Hours Manager

    May 2016 - Sept 2018

  • Team Lead

    May 2013 - Apr 2016

  • Service Desk Analyst

    May 2010 - Apr 2013
• 

  Cio.legal

  Jan 2024 - now

  Principal Consultant

  CIO.LEGAL focuses on legal technology & systems innovation. We analyze, improve, and administer systems and services that drive legal business.Launched Hotline Heroes, LLC in Jan 2024.First client in Feb 2024.First partner Mar 2024.DBA cio.legal registered Mar 2024.First Managed Service launched May 2024.

• 

  HDI

  Feb 2024 - now

  VP of Partners

  The Local Chapter Officer Vice President of Vendor Relations will develop a mutually beneficial and ethical relationship between business relevant vendors and the local HDI chapter.