James Davis

James Davis

Tier 2 iOS/ CPU Supervisor

Followers of James Davis45 followers
location of James DavisUnited States

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  • Timeline

  • About me

    Technology powered, love driven.

  • Education

    • North Central State College

      2009 - 2011
      Diploma of Education PC Repair & Upgrade 3.0

      Activities and Societies: Intramural Basketball Team Captain Gaming PC Club

  • Experience

    • Apple

      May 2014 - Jun 2016
      Tier 2 iOS/ CPU Supervisor

      Successfully closed on average 75 tickets per day for advanced iOS and OSX software and hardware issues while maintaining over 92% CS satisfaction. After becoming supervisor, I had the opportunity to assist Tier 1 techs via escalation with any technical issues they were unable to solve on their own, those daily interactions allowed me to not only learn but contribute personally to what was already a winning culture.

    • Radio One | Charlotte

      Jun 2016 - Jun 2023
      Resident Disc Jockey

      While currently still a self employed DJ, I got my start at Radio One in Cleveland, Ohio. While there I repaired and optimized music equipment, ensuring uninterrupted broadcasts and top-notch sound quality. Orchestrated music for sponsored events at venues like the Rock n Roll hall of fame, & Quicken Loans Arena.

    • BPM Supreme

      Feb 2019 - May 2023
      Team Manager

      During my time there I was tasked with curating and maintaining over 200 playlists and externally curated DJ sets simultaneously. In that time my department played a large role in growing premium user base and we were able to 8x user downloads since inception of playlists. Worked directly with record labels and artists to verify timely delivery and promotion of assets. Responsible for weekly team meetings and delegating assignments to curation team members as required.

    • A Small Push

      May 2023 - now
      IT Consultant

      Highly motivated IT professional with the technical training and creativity to provide strategic technology solutions to optimize operations.

    • Worldwide TechServices

      Sept 2023 - Dec 2023
      Dynamic Server Technician

      • Performing all OEM warranty repairs on Dell/ Lenovo laptops, desktops, and servers• Routinely providing on-call server maintenance for Axis Capital, Charles Schwab, Centurylink data centers• Configuring Raid controllers, branding systems boards and other repaired components using BIOS, CMD or BASH

    • Valleywise Health

      Dec 2023 - now
      Mobility Endpoint Technician III

      Overseeing support of all mobility communication systems.Assisting Desktop engineering team with planning, implementation, and support of future mobility communication improvements.Scripting and administration of JAMF Performing root cause analysis and subsequent repairs for all Apple devices.

  • Licenses & Certifications