James Davis

Experience

• 

  Apple

  May 2014 - Jun 2016

  Tier 2 iOS/ CPU Supervisor

  Successfully closed on average 75 tickets per day for advanced iOS and OSX software and hardware issues while maintaining over 92% CS satisfaction. After becoming supervisor, I had the opportunity to assist Tier 1 techs via escalation with any technical issues they were unable to solve on their own, those daily interactions allowed me to not only learn but contribute personally to what was already a winning culture.

• 

  Radio One | Charlotte

  Jun 2016 - Jun 2023

  Resident Disc Jockey

  While currently still a self employed DJ, I got my start at Radio One in Cleveland, Ohio. While there I repaired and optimized music equipment, ensuring uninterrupted broadcasts and top-notch sound quality. Orchestrated music for sponsored events at venues like the Rock n Roll hall of fame, & Quicken Loans Arena.

• 

  BPM Supreme

  Feb 2019 - May 2023

  Team Manager

  During my time there I was tasked with curating and maintaining over 200 playlists and externally curated DJ sets simultaneously. In that time my department played a large role in growing premium user base and we were able to 8x user downloads since inception of playlists. Worked directly with record labels and artists to verify timely delivery and promotion of assets. Responsible for weekly team meetings and delegating assignments to curation team members as required.

• 

  A Small Push

  May 2023 - now

  IT Consultant

  Highly motivated IT professional with the technical training and creativity to provide strategic technology solutions to optimize operations.

• 

  Worldwide TechServices

  Sept 2023 - Dec 2023

  Dynamic Server Technician

  • Performing all OEM warranty repairs on Dell/ Lenovo laptops, desktops, and servers• Routinely providing on-call server maintenance for Axis Capital, Charles Schwab, Centurylink data centers• Configuring Raid controllers, branding systems boards and other repaired components using BIOS, CMD or BASH

• 

  Valleywise Health

  Dec 2023 - now

  Mobility Endpoint Technician III

  Overseeing support of all mobility communication systems.Assisting Desktop engineering team with planning, implementation, and support of future mobility communication improvements.Scripting and administration of JAMF Performing root cause analysis and subsequent repairs for all Apple devices.