Sophie Olyphant

Experience

• 

  English Chess Federation

  Jul 2000 - Jun 2009

  Website Officer & Database Officer
• 

  English Table Tennis Association

  Jun 2009 - Apr 2014

  • Strategic management, including writing various strategy documents • Responsible for planning and running the Jack Petchey Table Tennis Programme (http://www.jackpetcheyfoundation.org.uk/table-tennis-programme• Responsible for planning and the running the Change4Life Table Tennis programme (Change4Life is a NHS programme to encourage families to be more active and eat well https://www.nhs.uk/change4life/).• Partner liaison, including Sport England, the Jack Petchey Foundation, Youth Sport Trust, Association for Physical Education, County Sports Partnerships and other National Governing Bodies. Show less

  • Project Manager - Children & Young People

    Jan 2012 - Apr 2014

  • National Coaching Project Officer

    Jun 2009 - Jan 2012
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  B&CE

  May 2014 - Oct 2015

  Project Manager

  • Scoping and managing multiple digital, compliance and business change projects in a complex, financial services environment, with internal and external stakeholders• Drove the implementation of the new 2015 pension freedoms for customers, including the introduction of Uncrystallised Fund Pension Lump Sums (UFPLS) and the ability to claim their pension via our website.• Successfully updating the online employer sign up process for The People’s Pension, resulting in a reduction of customer calls due to the improved customer journey. Show less

• 

  BCSG

  Oct 2015 - Jan 2017

  Project Manager

  • Managing multiple digital projects in a complex, often ambiguous environment, with internal and external international stakeholders to ensure cloud platforms are available in the native language for clients.• Responsible for delivering multiple cloud platforms (PaaS, SaaS) for large well known Banking and Telco clients to enable them to differentiate themselves from their competitors and deliver value to their customers, including LBG International Trade Portal with the Lloyds Banking Group project team.• Ability to recognise and tailor the appropriate methodology (Agile (Scrum/DSDM) and Waterfall) depending upon the project circumstances. Show less

• 

  Lloyds Banking Group

  Feb 2017 - now

  Utilising my leadership and communication skills to effectively manage multiple agile digital transformation initiatives, including enhancing high volume customer journeys, migrating key technology platforms to the cloud and incorporating new significant customer impacting acquisitions into the Lloyds estate.

  • Senior Business Transformation Lead

    Jun 2022 - now

  • Lead Scrum Master

    Feb 2017 - now