Mariana Viles

Experience

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  SOCO

  Feb 2004 - May 2009

  Special Agent
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  COLOR LINK

  Mar 2007 - May 2009

  Customer Service Representative

  Management of the entire sales cycle and the support team with the final negotiations of the sales.+ Establish, develop and maintain positive business and customer relationships.+ Coordinate sales effort with team members and other departments.+ Expedite the resolution of customer problems and complaints to maximize satisfaction.+ Accurately describe product features and benefits.+ Follow all companies policies and procedures.

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  SiCLas

  May 2008 - Aug 2011

  Founder

  As founder, I create the brand and established the values that boost the civil movement in our city. I proposed a new way of transporting myself, taking other experiences of other cities around the world as an example. Investigating and sharing the philosophy around the bicycle. In a very short time, they appeared interested and passionate people that helped to build what is now the Siclas Corporation.Due to my trip and stay in Europe, I gave my project to a group of committed people, who still continue with it, in a very succcess way. Show less

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  Meatpacking Bistro

  Apr 2012 - Aug 2014

  Head Waiter

  + Managed opening duties.+ Provided guests with an exceptional dining experience and quality service+ Answered customers' questions on menu items, ingredients, and differences between dishes.+ Handled all routine customer problems, ensuring all concerns were corrected and customers left satisfied.+ Consistently checked on customers to ensure satisfaction with each food course and beverages.http://www.meatpackingbistro.com/https://youtu.be/k3ZYaMym8Rs

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  Marvin&Wayne Short Film Distribution

  Jul 2014 - Oct 2015

  Event Coordinator

  Responsible for the alternative screening of shorts and events related to the Company needs.

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  Booking.com

  May 2015 - Apr 2017

  Leadership Team

  Outsourcing: Arvato CRM Solutions Iberia & LATAMProject: Booking.com+ Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.+ Develop a strategy the team will use to reach its goal+ Provide any training that team members need+ Communicate clear instructions to team members+ Listen to team members' feedback+ Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed+ Manage the flow of day-to-day operations+ Create reports to update the company on the team´s progress+ Distribute reports to the appropriate personnel Show less

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  Airbnb

  Jul 2017 - Dec 2017

  Customer Service Representative

  Outsourcing: CPM International Project: Airbnb · Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations.· Identify and troubleshoot the issues accordingly using available resources.· Logging and follow up with Customer Information.· Responding to inquiries and handling client escalations by telephone and email.· Having a full understanding of company processes and maintaining contractual obligations. Show less

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  LeadTech Group

  Dec 2017 - Feb 2019

  Project Specialist

  Daily control that the priorities of each project are met.Report possible errors or incidents that may prevent the fulfillment of any priorityBe the first contact for project managers in matters of daily operations.Clarify the doubts of the subject specialists and escalate the important consultations to the coordinators.Inform project managers of detected errors and/or improvements to implement in daily operationsEnsure that the refunds, cash back, and payments are made as established by the procedures.Make quality analysis to selected agents according to the standards. Show less

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  Costa Crociere S.p.A.

  Sept 2019 - Feb 2020

  Reservations Assistant

  Cruise Expert B2B en Costa Crociere S.p.A.+ Support to travel agencies+ Be informed daily of relevant events of all cruises+ Direct sale to agencies requesting support

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  ParamoAds

  Feb 2020 - now

  Content Writer

  Conocer al cliente, casi de manera íntima es mi fórmula para escribir para ellos y para sus clientes. Contenido de calidad, copywriting y otros pedidos extraños de redacción. Para escribir, primero hay que leer.

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  Lindersvold STU College

  Feb 2020 - Jul 2020

  Special Education Teacher Assistant
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  Grupo Nova

  Sept 2021 - Jan 2023

  Recruitment Coordinator

  Develop sustainable recruiting strategy based on our goals and needsPlan and implement a Recruitment Marketing and Employer Branding strategy to attract high quality applicantsUse multi channel approach to recruit.And the most important achivment was changind the mind set of the company, as the most important aproach was to understand the candidates as customers and offer them the possibility to work with the company with all the benefits and services the company has for them, this point of view help us to implement a better way to recruit and create loyalty. Show less

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  San Blas Adventures

  Jan 2023 - now

  Administrative