Bruno Coutinho Ricardo

Experience

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  Fundação Carlos Chagas

  Sept 2008 - Aug 2010

  Administrative Assistant

  • 1 year as Receptionist controlling entrance of people;• 1 year as Logistic preparing at material to public and application to the contest tests as well.

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  Realmedia Latin America

  Nov 2010 - Jun 2015

  Advertiser Trafficker• 1 year and 6 months in the area of third-partying control and delivery for agencies/advertisers inserting their media into the publishers;• Continued support to the customers;;• Checking materials and exporting tags;• Adjustments in Flash banners;• Generating reports;• Discrepancy analysis;• Homolog with clients;• Participated and led meetings and tests about new products with news features from our adserver OAS and other tools released or from our partners. Show less

  • Support Analyst

    Jan 2013 - Jun 2015

  • Media Analyst

    Jun 2011 - Dec 2012

  • Trafficker

    Nov 2010 - May 2011
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  AppNexus

  Jul 2015 - Nov 2019

  Associate Product Specialist

  Support Specialist• Programmatic Environment: Buy-side, Sell-side, Deals, Creatives, Advertising and others;• Supporting the LATAM/EMEA customers with our functionalities and usabilities in our programmatic platform (Console) with setups and generating reports;• Worked with API RESTful, some MySQL queries, basic HTML 5, to help the customers with data, check integrations, some adjusting in hosted creatives files, etc;

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  Xandr

  Oct 2018 - Aug 2022

  Microsoft acquired Xandr in December 2021• Participating in DMP (Data Management Platform) SMEship to get more specialized on different products from our platform to efficiently support all partners and customers;• Starting the Front-end training plan (a challenge intended to leverage knowledge about web programming between our LatamServices team and we developed a web page with Prebid tag that needs to have a mix of solutions with lazy load, infinite scroll, and ad refresh) for Latam Services to increase my knowledge of web development to be closer to the LATAM Technical Integrations teams. Additionally, building a "Template Gallery" page to put into practice my acquired skills from the Linkedin Learning courses;• Working with the commercial team in ECD (Exchange Curated Deal) in one internal communication tool helping answer questions from our Latam channel (deep investigations as SME about ECD) and providing content, double checking info to troubleshoot in our LATAM workspaces about Deals and ECD internal runbooks; • Worked on the buddy program with our new Trading team employee, helping him with his cases and resolving additional inquiries. Presented bi-weekly case reviews in our PS LATAM Sync to the Latam services team (that included product support, solutions consultant, trading and technical integrations). Show less AT&T acquired AppNexus and merged with AdCo, creating Xandr• Performing Product Support duties;• Participating in Creative SMEship to get more specialized on that product from our platform helping Support L2 and engineering to clear questions related to this (internal and external) and also doing a presentation during our Teach&Learn week in Brazil (in July of 2019) about creative best practices and troubleshooting. This helped our PS and SC teams to better understand this capability;• Worked on the buddy program with the new SC team employee helping them with their cases and answering any additional inquiries. Provided additional support to special accounts like InLoco or Roix, jumping in calls with the clients and having sync ups with the SC and commercial teams;• Completed the CAP program during H2, expanding my knowledge and troubleshooting skills, applying it to all cases;• Starting to work with Managers and HRs doing phone screens to talk to candidates into the open roles for the region (filtering resumes, interviewing them about their interests or qualifications, etc.) Show less

  • Sr Analyst - Product Support - Xandr, a Microsoft Company

    Nov 2019 - Aug 2022

  • Associate Product Support Specialist - AppNexus, a Xandr Company

    Oct 2018 - Nov 2019
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  Mediasmart Mobile

  Oct 2022 - now

  Client Services Manager LATAM