Mircea Anghel

Experience

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  The Intermission

  Feb 2016 - Dec 2018

  Project Manager & Senior Staff Editor

  The Intermission is an independent online website based in Bucharest, Romania that raises awareness about the underground musical projects among the music enthusiasts. During my period here, I had closely collaborated with the owner to bring positive changes.• Writing articles for website and print edition while establishing contacts with relevant stakeholders (partners, clients, readers, artists). I signed the most read article on the site of all time (over 14500 views) and provided a crucial partnership with one of the biggest venues in Bucharest to conduct our events, therefore developing negotiation skills and excellent communication• Example of other tasks I had completed: ensuring the smooth running of the gigs in aspects of organisation and safety, conflict management, keeping in touch with the artists to provide quality outputs• Efficient project planning for the print edition and musical events• Quality control for the online and print content Show less

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  ING Romania

  Oct 2016 - Aug 2017

  Customer Care Enthusiast

  • Provided approximately 120 solutions for customers daily, achieving top results on monthly targets. My communication and self-management skills benefit enormously• Dealt with customer enquiries by telephone and email with a result of 70% customer satisfaction. Therefore, I developed conflict resolution skills• Through daily activities, I obtained intermediate knowledge by using the Microsoft Office (Word, Excel, Outlook) as well as in fintech (financial technology)

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  Postroast Coffee

  May 2019 - Sept 2019

  Lead Project Coordinator

  Lead an international consultancy team which included five people with different backgrounds. At the end of the consultancy project, the company’s staff said they were „very satisfied” and shortly after implemented our suggestions for improving their online presence and sales.

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  ING Romania

  Dec 2019 - May 2022

  Business Banking Sales Support Officer

  - Sales campaign management: business case, approval, implementation, monitoring- Counterparty for client perspective on all product developments;- Sales network communication on specific projects;- Reports provider for sales network usage;- Product implementation: trainings, testing, intranet, manuals and internal procedures updates, bug fixing, client list;- Project initiator for simplification proposals;- Client counterparty for all regulatory requirements;

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  ADVAHOO

  May 2022 - Dec 2023

  Project Manager

  - Scheduling and monitoring the project's timeline.- Documentation and maintainance of internal procedures, meeting memos, software releases, user guides, etc.- Managing stakeholders (constant and meaningful communication with clients) in order to achieve their needs.- API integration in software architecture.- Software testing (front-end, database, processes, API's) before new releases.Tools of the trade: MS Project, Basecamp, Oracle SQL Developer, Camunda, Soap UI

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  SIBS ROMANIA

  Jan 2024 - Jul 2025

  Delivery Manager

  Operations Management & Process Optimization- Led cross-functional teams of 7+ specialists including Data Analysts, C++ developers, Python developers, and SQL developers- Managed operational workflows through Jira, processing 70-145 monthly tickets with systematic tracking and resolution- Achieved breakthrough efficiency improvements, elevating resolution rates from 0.33 to 1.00 (200% increase)- Implemented data-driven forecasting models for incident resolution and resource allocationPayment Systems & Regulatory Compliance- Deep expertise in Visa and Mastercard mandate implementation across both issuing and acquiring sides of payment processing- Managed compliance initiatives for Strong Customer Authentication (SCA) under PSD2 regulations- Implemented EMV 3-D Secure 2.0 protocols for enhanced transaction security- Orchestrated tokenization services deployment for mobile and e-commerce payments- Led Real-Time Payments (RTP) integration projects supporting instant payment capabilitiesTechnical Leadership & Stakeholder Management- Coordinated complex integrations across Switch systems, DBA teams, and operational units (issuing/acquiring, POS, e-commerce, ATM)- Managed API development initiatives and vendor relationships for seamless payment processing- Established detailed project specifications through comprehensive stakeholder analysis- Delivered accurate implementation timelines while maintaining operational excellence Show less

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  Printec Group

  Aug 2025 - now

  Project Manager