Matthew Mannino, PMP, SPC

Experience

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  Exodus Communications

  Jan 2000 - Jul 2003

  Project Manager

  • Implemented and managed over 75 IDC customer deployment projects from the post sales point through handoff to Customer Service and Support Group.• Oversaw teams throughout project lifecycle.• Managed statements of work and communicated timelines to customers using Microsoft Project.• Coordinated status meetings with customer and internal staff, for accounts ranging in size from startups to worldwide telecommunication companies and personnel ranked from entry level to CEOs.• Acted as the single point of contact during the entire installation process.• Provided technical guidance and consulting on network topology and optimization of network design for greatest efficiency on the Exodus backbone.• Initiated and managed activities with internal groups to construct collocation space, power, bandwidth, IP allocations, WAN circuits and managed services.• Coordinated with customers to troubleshoot barriers to timely installations. Show less

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  A1 Construction Company

  Jan 2003 - Jan 2005

  Project Coordinator

  • Implemented and maintained office computer systems.• Created and sent customer invoices.• Created customer estimates and responded to bids.• Developed internal estimating documentation.• Developed project plans for site jobs.

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  InfiniEdge Software

  Feb 2005 - Mar 2006

  Project Manager

  • Created and maintained software development project schedules using Microsoft Project.• Maintained contact with customers on daily or weekly basis regarding their project.• Ensured timely and in-scope project delivery through daily team status reports, weekly meetings and resolution of delays.• Delivered project statuses to management on a weekly basis.• Created and maintained internal project data using Autotask software.• Monitored the support desk tickets and team to ensure that customer support issues were handled in a timely and professional manner.• Participated in weekly meetings with the development and graphics teams. Show less

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  Dell

  Mar 2006 - May 2015

  • Managed and delivered on-time, on-budget, technically successful Software-as-a-Service (SaaS) projects for over 300 customers of Dell's Cloud Services portfolio ranging from 10 to 15,000 seats over the past 4 years.• Project completion led to revenue recognition of over $1.2 million in 4 years.• Onboarding of EMS and AlertFind projects through 5 deployment phases.• Drove on-time implementations for 10 to 30 simultaneous deployments meeting numerous metrics through internal and external coordination.• Assigned all new, renewal, and health check projects to team members while leveraging special skill sets and balancing workloads across implementation team.• Created new data export service offering and continued refining through process improvement.• Executed and delivered managed EMS data exports for over 30 customers over the past 3 years.• Served as managed export services Subject Matter Expert and primary contact for sales and customer questions.• Managed migration of approximately 500 customers from three legacy data centers to new state of the art data centers.• Managed migration of approximately 200 customers from ProofPoint security to new Symantec Security Solution. Show less • Assessed customer health via an internal/external SWOT, partner management, and competitive, industry and financial analyses for Major Public Accounts.• Developed and updated service plans for all customers as customer needs evolved.• Created ITSMr assessments to gauge customer CMMI level and ITIL maturity, as well as opportunity to engage Dell Services in solutions.• Defined and tracked measurable goals (MBOs) for all customers, addressed customer pain points and documented ROI to customers both on-site and remotely as needed.• Consistently scored 100% in both customer and account team quarterly satisfaction surveys.• Provided support incident ownership and customer account management on a 24x7 basis, including resource coordination, customer management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to Global Account Management.• Coordinated problem-solving efforts between customers and field service personnel, software support, investigation and analysis of product problems related to assigned products.• Made time sensitive, mission critical decisions that impacted customer operations.• Presented support deliverables to internal and external customers at various levels to include customer executives.• Developed and delivered post incident reports on all critical support incidents, developed and maintained customer support plans and relationships Show less

  • Senior Project Manager

    Mar 2011 - May 2015

  • Service Delivery Manager

    Mar 2006 - Mar 2011
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  Blue Cross and Blue Shield of Louisiana

  Jun 2015 - Aug 2018

  Enterprise Program Manager / Release Train Engineer

  • Serving as the Program Manager/Release Train Engineer for the ServiceNow Program. Responsible for running the Agile Release Train, coordinating with the Product Manager and Business areas to identify the highest priority work. Coach and mentor team members on the SAFe framework.• Served as Program Manager for the Data Excellence Program and assisted in converting the program to utilize the SAFe Agile Framework. Responsible for aligning 6 agile teams, both onshore and offshore, to the program goals.• Served as a Scrum Master on Portals Rewrite (iLinkBlue) project. Project was completed on time and delivered over $400,000 in savings to the company using Agile Methodology. • Prepared weekly project metrics to report status to all levels of management on project progress using various metrics (burndown, velocity, business value, etc.)• Assigned by management to the troubled eExchange project and successfully guided the project team through critical testing period. eExchange was successfully put into production in 2017.• Managed and successfully delivered NDC for Medical Claims project.• Developed Mentoring Program to help develop skills sets within the PMO.• Served on PMO Governance Council and currently co-lead for the Agile Center of Excellence. Agile CoE established guidelines and strategy around the growing use of the Agile methodology. Show less

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  Community Coffee

  Aug 2018 - Jan 2020

  PMO Manager

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  Transformyx, LLC

  Jan 2020 - Sept 2021

  Vice President of Operations
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  Blue Cross and Blue Shield of Louisiana

  Sept 2021 - now

  Manager, Agile Execution