Riccardo Magrino

Experience

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  Insitute of Russian Language and Culture

  Apr 2018 - Jul 2018

  Russian and Italian language coach

  Teaching Russian to Italian native speakers and Italian to Russian native speakers. The method through which I teach is entirely focused on the development of the oral language , in order for learners to be able to communicate in a wide range of situations. The method aims at making learners feel confident about their abilities to achieve results and at the same time it encourages them to make mistakes and learn from them.

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  Hotel XX settembre

  Nov 2018 - Apr 2019

  Front Desk Agent

  • Welcomed each new arrival pleasantly and confirmed reservations and identification.• Took reservations over phone, in person and via computer for guests and provided confirmation information.• Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.• Collaborated with team members to handle guest requirements from check-in through check-out.• Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout. Show less

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  NH Hotel Group

  Apr 2019 - Oct 2019

  Front Desk Guest Service Agent

  • Welcomed guests and ensured high levels of satisfaction.• Ensured room assignment on a daily basis for top customers / VIP prior to check-in.• Identified customer needs and expectations correctly, including those with special needs and provided appropriate products, services or information.• Exceeded expectations by creating a unique customer experience.• Responded to clients' complaints in a timely and professional manner.

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  Palladium Palace Hotel **** & Pantheon Boutique Hotel ****

  Nov 2019 - Jun 2021

  Guest Relation Manager

  • Provided upscale guest service experiences for clients throughout their stay. • Actively listened to and resolved complaints. • Established friendly relationships with regular hotel clients. • Monitored daily bookings and ensured assigned rooms are prepared prior to check-in. • Assisted the Booking Manager with the identification and exploitation of opportunities to improve profitability, revenue growth and customer service delivery.• Recommended local tourist spots, including places to dine, shop and sight-see.• Monitored and tracked feedbacks, answered to guests’ surveys and online reviews.• Reported to General Manager Show less

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  Octorate

  Jun 2021 - Jul 2023

  Global Sales Manager

  • Developed new sales opportunities in multiple languages • Had responsibility for the expansion and consolidation of the brand in all international markets (Central and Eastern Europe, North America, Caribbean / Latam, Asia, Africa, Australia).• Represented the company at the main industry fairs worldwide.• Coordinated with marketing on lead generation. • Suggested innovative ways to increase sales and enhance clients' experience.

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  Technogym

  Jul 2023 - now

  Key Account Manager Hospitality, Residential Real Estate, Cruise Lines

  • Project managing major key account new projects and re-design projects • Delivering an exceptional customer experience as a Brand Ambassador. This entails developing strong relationships in multiple languages with key national and international HNW / UHNW individuals and investors to enhance sales and customer retention • Developing a thorough understanding of key clients' needs and maximising annual revenues from key accounts for equipment, digital and after sales services.• Visiting 100% of KA customer sites (top luxury hotel brands, residential units and cruise ships)• Presenting regularly to decision makers/influencers to update and educate on new products and following up on all opportunities to promote the brand and develop new business. • Recognising and following up on opportunities for up-selling within assigned accounts and plan for renegotiation with existing accounts when agreements expire.• Attending major exhibitions, trade shows and industry events Show less