Sergio Van Leeve

Experience

• 

  OrderIn

  May 2019 - now

  ● Be the voice of the brand/s on social media and grow the brands overall presence.● Respond to comments and questions on our clients online community and participate inconversations around their business, as them, on a daily basis.● Assign relevant online queries to Customer Support and Sales teams, and ensure all queries aredealt with. Assist with planning, posting and moderating content across a variety of platforms.● Contribute where relevant to the content production process.● Take part in brainstorms and help conceptualize creative ideas.● Stay close to the numbers and report on their online community regularly.● Use insights gained from engaging in online conversations to assist in building out monthlycontent and social media calendars.● Oversee the community management process and ensure their systems are being used in themost effective and scalable way.● Identify relevant conversations happening online that our clients could be part of, and engage inthose conversations.● Assist with on the ground social media posts at events, PR, and crisis management. Show less

  • Community Manager

    Nov 2020 - now

  • Fulfilment Associate

    May 2019 - Nov 2020

  • Customer Service Representative

    May 2019 - May 2019