Nancy Shalno

Experience

• 

  Scotiabank

  Jan 1981 - Jan 1998

  Programmer, Systems Analyst, Project Leader

  During these years, I participated in a number of projects, starting as a programmer and progressing to the project leader role. This included assignments in the financial systems of a bank, accounting, payroll and human resource systems.

• 

  SunLife of Canada

  Jan 1998 - Jan 2002

  Lead the project teams through strategic planning, delivering functional development, tuning/scalability, and conversion system development. Throughout the project life cycle, we had 3 main teams, comprising of 30 - 50 systems developers and business analysts. Project delivered, on time within approved budget of $12 million.Tuning of the Ingenium system daily batch runs achieved savings in CPU time of approximately 33%.Maintenance and tuning of UL product functionality.Conceptualize, strategize and lead development of a conversion system. A phased in approach was chosen that harmonized with production needs, resulting in minimal client services downtime.Conversion of life insurance products.Functional development for life insurance products.Manage annual budget plus, overall project budget.Coached team members learning challenging new roles, lead brainstorming sessions, provided direction, and decision making.Selected and arranged contracts with IT professional to address resource needs. Show less

  • Project Manager

    Jan 1998 - Jan 2002

  • Project Manager

    Jan 1998 - Jan 2002
• 

  SunLife of Canada

  Jan 2004 - Jan 2005

  Project Managment Office

  Overall responsibility for Project Management Capabilities. This included an Internal Website with appropriate online courses, and links to training opportunities outside the company. Project Management processes, templates and best practices, including post implementation reviews and Lessons Learned.Launched the "PM Community" which consisted of project managers of all levels of experience. Our goal was to share information, support, network, and provide learning opportunities. Within 3 months of launch, we numbered over 100 members located at 5 different sites, including both IT and business people. Show less

• 

  ESBE Scientific

  Jan 2006 - Jan 2007

  Consultant

  Provide Consulting for various internal projects. These projects included vendor management with current software supplier, e-Commerce Website development, Introduction of Customer Relationship Management software and procedures.

• 

  RBC

  Mar 2007 - Aug 2007

  SR Project Manager

  Management for Ingenium Life Insurance Renewal Project. This project was passed to me at the start of the system test phase, but quickly grew to also include resolution of multiple bugs identified from previous releases, along with both hardware and software infrastructure upgrades.This project included creation of files for downstream systems including print and agent compensation. The project was implemented successfully in early August, with a project budget of $1.9 million.

• 

  National Express Corporation

  Mar 2008 - Jun 2008

  Project Manager

  This project was in relation to their business transformation program. As both new technologies and business processes were being implemented, significant training was required. This project was in flight, but in trouble. Introduction of standard project management techniques in conjunction with understanding of different training needs quickly turned the project around, with approved strategies and plans put in place. Instructional designers were then secured to develop and deliver approved courses. Show less

• 

  RBC Insurance

  Feb 2009 - Oct 2009

  SR Project Manager

  for Policyholder Document Production system. This project included receiving document production requests from the Property & Casualty administration system, production of appropriate documentation, and architectural upgrades where appropriate. The project software was located on client servers, using OO development.

• 

  IGATE

  Dec 2009 - Aug 2010

  SR Project Manager

  This project focused on developing a proposal for the end client that included implementation of two IT systems: an insurance administration system, and a print solution. The overall program also included development of new business processes preparation for and off-shoring of processes, data migration from four legacy systems, training of all personal (both technical and business) and off-shoring of technical support for both platforms. The systems were to be hosted in Canada, but supported off-shore.The proposal included cost estimates for each element of the overall program, plus costs of developing interfaces to existing systems (approximately 25 systems affected) that must remain intact. Understanding the relationships between each system, data requirements and timing of data sharing was critical to the success of the program. An overall development strategy, implementation strategy, creation of training materials, plus training strategy as well as transition planning were all included in the proposal. Show less

• 

  RBC

  Nov 2010 - Aug 2011

  Portfolio Manager

  During this time, I’ve been managing 3 – 4 small projects concurrently for the Anti Money Laundry systems. I’ve provided both business and IT project management over seeing IT development and delivery, business requirement gathering, testing and implementations for both business and IT. Budget management for each of the projects, with varying budgets from $3,000,000 to $6,000,000.

• 

  Foresters Financial

  Sept 2011 - Nov 2012

  SR Project Manager

  This project focused on customization and implement of a new life insurance system with a budget of $15,000,000. The following deliverables fell under this project’s umbrella:• Business Requirements, build, test and implementation of:o A new life insurance platform, o Interfaces to back office systems (e.g. CRM, New Business, General Ledger, Disbursements, Billing & Collections, Correspondence)o Operational Reports• Development of ‘Future’ Business Processes• Training • Management and oversight of 3 different vendor groups• Budget Management ($15,000,000) Show less

• 

  RBC Insurance

  Feb 2013 - Jan 2014

  Senior Business Project Manager

  In collaboration with the Business Sponsors and Stakeholders created business cases, and other similar documents to assist executive sponsors to move Life and Health Transformation projects through the approval and project on-boarding processes.- Partnered with IT and vendor to create integrated schedules, risks and issue logs.- Responsible for project financial management aspect of the project ($10 Million).- Analyzed business, data and system processes to support a holistic integrated transformation. Show less

• 

  R3P for Scotiabank

  Mar 2014 - Jun 2015

  SR Project / Program Manager

  Managed Transition projects; all implemented successfully, on time and in budget. Assumed the role of Program Manager to address a program requiring a Get2Green exercise. Responsibilities included oversight of:- Scope, schedule and deliverable management- Bank obligations and resource management- Program level dependency identification, management and guidance/advice (both internal Bank and external Vendor)- Ongoing guidance / advice and support to PMO team members (internal and external) Show less

• 

  Personal Leave.

  Jul 2015 - Mar 2018

  It has been my honor and privelege to care for my Dad who recently passed away.
• 

  IBM

  Mar 2018 - now

  • Program Manager

    Jun 2020 - now

  • Senior Project Manager

    Mar 2018 - now