Experience

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  Artecasa lights

  Aug 2007 - Dec 2009

  It support specialist, network administrator

  • Worked in Implementing Exact Software in the company• System Settings and configuration• Opened, tracked and closed all TAR requests and service requests, as well as managed the classification, assignment, tracking, and completion of requests.• Trained Users on the system, (Inventory module, Purchasing, Order & Projects Module & HR Module).• Supported and Assisted users in working on the system Gathered and clarified business requirements.• Handled System Administrator role for Exact Modules. Creating Security roles & Rights for each department in the company.• Backup & schedule daily BK for Exact Master Data base.• Prepared workflows, (request types, roles and categories types).• Prepared documentation settings and reports based on the department's need.• Set up Project hour, components for Payroll & HR systems.• Access Synergy in and outside our offices using IIS Server.• Implemented & Experience in ERP & CRM Document Management System SagePastel Partner, Exact Software & Synergy.• Planned and organized tasks and activities based on the priorities established by the users/management. Show less

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  Ariss lumiere group

  Jan 2010 - Dec 2011

  It support and handling the logistics department

  • Worked on Soft mind Software • Maintained and handled the Deliveries, invoices, in-out stock, pre-sales and offers on the system. • Played a role in handling Customer Care. • Was exposed to Lights and technical issues related to the lightning industry.

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  Intercontinental phoenicia

  Jan 2012 - Aug 2014

  It support specialist

  IT Support Help Desk, responsible for the following: • Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal computer software and hardware, District network, the Internet and new computer technology in a call centre environment; communicates solutions to end-users. • Provides one-on-one end-user problem resolution over the phone for District approved Personal Computer (PC) software. • Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals. • Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in, and local-area network access problems. • Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements. • Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements. • Helps install local area network cabling systems and equipment such as network interface cards, hubs and Cisco switches. • Troubleshoot local and networked printers.• Troubleshoot and support video conference equipment, including events held in the hotel. • Mobile support experience for iOS, Android. Show less

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  Nestlé waters lebanon

  Jan 2015 - now

  Data support, production unit