Experience

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  Staffordshire building society

  Sept 1998 - Mar 2005

  Data management manager

  Responsible for the management of the Society’s 500,000 customers and providing ancillary services to the core business departments within the organisation. I created, developed and implemented a hybrid department that served the needs of Marketing, Customer Services and IT. The prime functions of the department were user acceptance testing, control of system rules and parameters and ensuring that all CRM and customer communications activity adhered to the many different regulatory requirements. Show less

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  The epwin group

  Jun 2005 - Mar 2013

  Group marketing database manager

  Leadership and management of the Direct Marketing department. Responsible for market and product research, lead generation, market analysis, direct marketing through several delivery channels servicing the Group’s 32 companies operating in different market sectors across the UK and Ireland.Introduced CRM mentality across the group.

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  Great escape classic car hire

  May 2013 - Aug 2016

  General manager

  Great Escape is a small company hiring out classic cars for events, film and TV and private hire.Responsible for office management, customer service, sales and marketing and running corporate events.

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  Everyone active - slm

  Jan 2014 - Jun 2014

  Marketing communications manager (interim)

  My role as Marketing Communications Manager was primarily to promote the services of the 84 managed sites within the business to its members and prospects via email campaigns.This involved designing the email, writing the copy, selecting and uploading the data and recording all the activity.I had to liaise with the key business stakeholders regionally and nationally and work closely with the marketing agency that provided the marketing portal to enable email, SMS and direct mail activity.The role is heavily data based and an understanding of insight and segmentation was essential.I reported to the Group Head of Digital Marketing. Show less

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  We reclaim limited

  Nov 2016 - Apr 2017

  Telesales executive

  Assisting customers reclaim missold PPI. Calling people who have expressed an interest in the process and persuading them to claim via We Reclaim.We Reclaim is a small family run business, the only PPI reclaim company with a 5 star customer service rating.

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  Lloyd james media group

  May 2017 - Dec 2018

  Production analyst

  Analysis and insight production for the country's largest data bureau. With a database of 21 million records and a range of products from lead generation to list rental across multiple industries and delivery channels the role demanded a high level of accuracy and knowledge of the database.Skilled in excel data manipulation, familiar with pivot tables, vlookup, conditional formatting and other data manipulation tools within the application.Management of the consumer compliance area.Developed quality control processes, documented operational procedures and deputised for the digital emarketing team covering holiday periods.Produced a manual that covered the compliance procedures required under GDPR. Show less

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  Ad lib finance

  Jan 2019 - Mar 2020

  Call center manager

  Day to day managing of the call center activities at WeReclaim. Family run business working in the financial sector currently recovering miss sold PPI claims and other financial services.The role includes recruitment, dialer management, call logging analysis and marketing.

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  Legal & general

  Mar 2020 - Oct 2021

  Data officer

  First line data protection oversight ensuring that all processes comply with current GDPR and FCA regulations.Maintaining the compliance documentation that governs the rules around processing personal identifiable information.Accurate record keeping for regulatory breaches and subject access requests.Attending regular meetings with the wider L&G data community to ensure new and/or changes to existing regulations are implemented accurately and within defined timescales.

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  Inchcape uk

  Oct 2021 - now

  Data protection adviser