Experience

• 

  Tekovery, inc.

  May 2018 - Aug 2018

  Junior computer technician intern

  • Testing, configuring, and preparing computer equipment.• Diagnosing hardware and software issues.• Repairing/upgrading both hardware and software on Linux-, Mac- and Windows-compatible devices.• Researching and evaluating new software and hardware when necessary.• Operating System installation and imaging.• Received Certificate of Completion.

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  Premier realty

  Jun 2018 - Oct 2019

  It technical support

  • Troubleshoot various office equipment including laptops, desktops, tablets, and printers.• Diagnosed office equipment hardware and software issues.• Advise business owner on hardware and software upgrades based on business needs.• Trained office workers on new software introduced.

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  Tarrytech computer consultants

  Oct 2019 - Aug 2020

  Technical support engineer

  Managed Datto’s backup server management portal to monitor and troubleshoot server backups leading to reduced server outages for over 90 businesses.Leveraged Windows 10 Active Directory for troubleshooting and resolving account-related issues, leading to a significant reduction in production downtime.Managed and updated internal troubleshooting documents which led to reduced time spent on tickets.Troubleshooted using Windows 10 networking commands to resolve server and networking issues, ensuring the uninterrupted day-to-day production of over 90 businesses. Show less

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  Consumer reports

  Sept 2020 - now

  Engineered a JavaScript-based automation solution to transfer data from Excel to web forms, reducing data entry errors and boosting testing efficiency by 70%.Tested TV products using internal Linux tools, educating over 6 million subscribers on data privacy and enhancing subscriber trust and engagement.Spearheaded the the documentation process of testing procedures, best practices, and troubleshooting processes decreasing onboarding time for new technicians by 50%.Led one-to-one and group training sessions for new technicians, which led to surpassing the on-time delivery goal, achieving over 90% in 2022 and 2023. Show less

  • Senior Technician

    Jan 2024 - now

  • Technician 2

    Aug 2022 - Jan 2024

  • Technician

    Sept 2020 - Aug 2022
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  Software engineering projects

  Mar 2023 - Mar 2023

  Tuning collect

  Improved CRUD operations through React’s built-in hooks reducing prop drilling and enhancing code maintainability.Leveraged Tailwind CSS to enhance the UI, enabling rapid development and ease of maintenance, which cut down styling-related development time.Developed RESTful API endpoints in Express.js to streamline MongoDB data retrieval for UI components, enhancing data consistency and reducing backend processing time.Deployed MongoDB’s document-oriented database model to facilitate complex sub-document structures; improving user tuning collection management. Show less

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  Open source

  May 2023 - Oct 2023

  Watchdock (open source)

  Developed an interactive monitoring tool with React to visualize Docker container metrics (CPU, Memory, Disk I/O); enabling precise troubleshooting and resource management.Styled the user interface using MUI, displaying Docker container metrics in a responsive table format.Introduced type-checking using TypeScript, enhancing code reliability and maintainability, leading to an increase in developer productivity.Integrated Redux for centralized state management, enabling predictable state updates and reducing development time. Show less

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  Software engineering projects

  Nov 2023 - now

  Green pets

  Implemented TypeScript's static typing to identify and resolve codebase errors, resulting in a 15% reduction in production bugs and enhancing overall code reliability.Introduced Styled Components for scoped styling, minimizing style conflicts, fostering better developer collaboration, and reducing bug resolution time.Designed and implemented a scalable UI in React, reducing new feature implementation time and elevating code reusability.Introduced Redux Tool Kit for globally accessible state management which minimized prop drilling by 18% Show less