Experience

• 

  Tgi technologies - india

  Apr 2020 - Mar 2021

  Technical support specialist
• 

  Tim hortons

  Oct 2021 - Mar 2023

  Baker
• 

  Royal distributing athletic performance centre

  Apr 2023 - now

  Information technology desktop support

  -Provide responsive and high-quality technical support to Royal Distributing employees.-Proactively monitor all production networks, servers, applications, and services.-Track all issues by utilizing a ticketing system -Maintain and further develop system documentation and ensure accuracy of documentation -Help implement and follow procedures to ensure data security -Complete repairs and maintenance for IT equipment.- Analyze trends to identify problems within current software and practices.- Identify and resolve current or anticipated software issues-Suggest efficiencies in processes by proactively exploring alternative methods.-Attend team meetings to review project progress and collaborate on current assignments- Maintain existing systems and software to prevent anticipated issues Show less