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Raghul Raju

Raghul Raju

Technical Support Specialist

Followers of Raghul Raju2000 followers
location of Raghul RajuKitchener, Ontario, Canada

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  • Timeline

  • About me

    IT Desktop Support Analyst

  • Education

    • Conestoga College

      2021 - 2022
      Applied Network Infrastructure and System Administration Computer Systems Networking and Telecommunications A

    • Mahatma Gandhi University

      2017 - 2020
      Bachelor of computer Applications Information Technology B

  • Experience

    • TGI Technologies - India

      Apr 2020 - Mar 2021
      Technical Support Specialist

    • Tim Hortons

      Oct 2021 - Mar 2023
      Baker

    • Royal Distributing Athletic Performance Centre

      Apr 2023 - now
      Information Technology Desktop Support

      -Provide responsive and high-quality technical support to Royal Distributing employees.-Proactively monitor all production networks, servers, applications, and services.-Track all issues by utilizing a ticketing system -Maintain and further develop system documentation and ensure accuracy of documentation -Help implement and follow procedures to ensure data security -Complete repairs and maintenance for IT equipment.- Analyze trends to identify problems within current software and practices.- Identify and resolve current or anticipated software issues-Suggest efficiencies in processes by proactively exploring alternative methods.-Attend team meetings to review project progress and collaborate on current assignments- Maintain existing systems and software to prevent anticipated issues Show less

  • Licenses & Certifications