Experience

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  Ghani glass limited

  Jan 2019 - Jun 2020

  Operation engineer
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  Gul ahmed textile mills limited

  Jun 2020 - Oct 2021

  Assistant engineer
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  Ana & batla industries

  Nov 2021 - Jul 2022

  Maintenance engineer
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  Paysys labs (private) limited

  Jul 2022 - Apr 2023

  Technical support engineer - pos acquiring

  -Provided technical support to POS and E-commerce clients, offering timely assistance and resolving their software-related issues.-Demonstrated strong knowledge of databases and SQL queries, assisting clients with database-related issues and optimizing query performance.-Utilized expertise in Linux to troubleshoot and resolve system-level issues, ensuring smooth operation of software solutions.-Responsible for deploying builds and patches on virtual machines, ensuring the latest software updates and enhancements are implemented efficiently.-Developed proficiency in report creation using TIBCO Jaspersoft Studio, effectively generating comprehensive and visually appealing reports for clients.-Exhibited strong understanding of ISO8583, a standard for financial transaction messaging, ensuring compliance and efficient communication within payment systems.-Collaborated with cross-functional teams, including developers and product managers, to identify and resolve technical issues, improving overall software performance and user experience.-Maintained accurate records of client interactions, issues, and resolutions in a timely manner.-Provided timely and effective communication to clients, ensuring high levels of customer satisfaction and retention. Show less

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  Tapsys (private) limited

  May 2023 - now

  Technical lead - pos acquiring

  • Team Leadership:Lead and mentor the technical support team, fostering a collaborative and efficient work environment.• Implementation and Management:Implement POS and SOFTPOS solutions, ensuring seamless integration and functionality.Oversee the operation of the Terminal Management System (TMS) to manage and maintain POS terminals effectively.• Testing and Quality Assurance:Conduct end-to-end testing of desktop POS, SOFTPOS, MPOS, and DQRC systems, ensuring robust performance at both application and communication levels.Perform software quality assurance (SQA) for POS transactions, ensuring compliance with industry standards such as Mastercard, VISA, UPI, and PAYPAK.Test various transaction types to ensure system reliability and performance.• Data Analysis and Fraud Management:Conduct data analysis to identify trends and improve system performance.Manage the fraud management system to detect and prevent fraudulent activities.• Portal and System Management:Manage the merchant portal for transaction monitoring and reporting, ensuring accurate and timely information for stakeholders.Operate the aggregator portal to facilitate seamless transactions between merchants and financial institutions.Handle the MMS back-office system for efficient merchant onboarding processes. Show less