Experience

• 

  Wipro technologies, pune

  Apr 2010 - Jul 2012

  Project engineer

  Worked with Wipro on Insurance Domain for 2 years and 4 months and have held below responsibilities:-> Work in an environment for systems development.-> Make Code changes as analyzed in the Design document and accountable for different types of testing such as unit testing, system testing, integration testing, regression testing, user acceptance testing support and confidence testing, documentation and debugging of applications to fulfill the requirements upto release of the project.-> Enhancement /maintenance existing COBOL code.-> Participate in project meeting and follow standards during coding.-> Created and updated system's functional and reference documentation.-> Interacting with the business on various forums to discuss the status of the project, clarify any queries regarding the functionality etc. -> Construct programs based on program specifications, as per organization standards.-> Design, implement and test fixes (for bug reports) and changes (for Change Requests) to programs.-> Performing Reviews at various stages of the SDLC task.-> Create and execute unit test plans. Show less

• 

  Dxc technology

  Aug 2012 - Dec 2017

  Product developer
• 

  Etech global services

  Jan 2018 - Mar 2022

  ◘ Worked as Engagement/Technical/Project Manager for 20+ clients to build CX solutions within the Medallia SaaS platform across different product offerings.◘ Handle end-to-end Project life cycle of multiple International clients across the globe◘ Analyzing business needs and develop solutions/recommend strategies to clients◘ Help strategize the implementation methodology within the organisation to expand career opportunities◘ Worked as a Portfolio Manager for East-Coast region's Medallia Accounts (100+ accounts and growing)◘ Guiding a team of >30 Lead/Business Analysts who are functionally aligned under my portfolio◘ Participate in regular project and staffing meetings; leadership meetings within the organisation and ensure optimum health of all the accounts falling under my portfolio◘ Maintaining a healthy working environment for the team members (handling escalations, conducting regular one-to-one meetings and facilitate performance reviews, etc.) Show less 1). Working as Engagement Manager on Services account having geographies of US etc in the Financial Services and Telecom Experience Management domain.2). Direct End-Client interaction on all accounts helping them with feasible solution around the requirements.3). Gaining experience in Project Management and its best practices.4). Continue to work on Implementing solutions within the Medallia SaaS platform as a Lead for Financial Services, Telecom etc domain5). Handle end-to-end Project life cycle of multiple International clients across the globe6). Analysing business needs and develop solutions/recommend strategies to clients7). Leading a team of >10 Lead/Business Analysts who are functionally aligned under above domains Show less

  • Associate Team Lead

    Feb 2021 - Mar 2022

  • Lead Analyst II

    Jan 2019 - Jan 2021

  • Lead Business Analyst

    Jan 2018 - Dec 2018
• 

  Medallia

  Mar 2022 - now

  • Senior Manager

    Jul 2024 - now

  • Program Manager

    Mar 2022 - Jun 2024