Experience

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  Genuine computers pvt. ltd

  Jun 2000 - Jul 2003

  Administrator

  Communice with customers and understand requirements. Finalize requirements and specifications in consultation with collaborators, promoters as well as project scheduling including network & manpower planning.Reconciliation of materials and ensuring the balance materials as per monthly stock statement. Preparing debit notes of all the contractors and assisting the billing procedure of each & every contractor. Material accounting for all the inward outward internal & external transfer transactions. Show less

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  Scope international

  Jul 2003 - Dec 2003

  Executive

  Handling customer queries raised by Phone Banking units and Branches. Receiving Loan Documents from the internal customer, Verify and process them as per the prescribed guidelines. Internet Banking – Back end processes for transactions received through our secured site. Checking of the processed non-financial transactions with accuracy and raising shortfall for the same and follow-up for rectification of the logged errors thus avoiding customer queries. ACER package – Handling huge volumes of customer debits & credits such as ECS, Salary transfer. Show less

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  Maersk line, limited

  Jan 2004 - Sept 2011

  Handled a part of Operations, process involves preparing Complete Discharge, Load List & Special Cargo Manifest and submit to Terminals. Harmonize with Capacity Desk, Planners, Customer service, Partners and provide final information to Terminal. Absolute responsible to obtain Partner loadings and include in final prospect and submit to Vessel Planners to prepare the stowage instructions to terminal. Entire responsible for optimal utilization of the vessel and minimal usage of terminal equipments through close coordination with Local Operations Cluster, capacity desk and customer service. Approve and Handle exceptions with stipulated guidelines. Reconcile internal systems with terminal records, report and resolve the discrepancies between systems by continuous follow-up and inform subsequent port to proceed with operations. Receive Shipping Instructions and produce final Bill of Lading to Customers in stipulated time maintain SLA. Timely submission of import manifests and arrival notice to Customers. Conducting internal process audit & process review. Drive standardization of operational practice across sites. Drive replication of best practices and improvement projects across sites. Achieve Employee Engagement Survey Scores as targeted. Promoted as Assistant Manager (Band II) in March 2011. Show less

  • Assistant Manager

    Apr 2009 - Sept 2011

  • Senior Team Leader

    Nov 2007 - Mar 2009

  • Team Leader - Customer Service

    Jan 2006 - Nov 2007

  • Senior Executive

    Jan 2004 - Dec 2005
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  Agility

  Sept 2011 - Dec 2021

   Heading Customer Services of Ocean Exports; Air & Ocean Imports & Customs Clearance. End to End follow up from Cargo receipt to delivery. Providing Single point of Contact to End Customers, overseas & Suppliers. Cargo consolidation PAN India. Timely submission of Shipping Instruction to Liners. Ensure timely payment of debit notes. Follow up until Bill of Lading is released from Shipping Line. On time preparation of House Bill of Lading. Submission of Pre-alert document (HBL & MBL) to overseas counterpart. Customer Services for Customs Clearance tracking / Follow up right from Cargo arrival till delivery. Preparing Checklist for approval & Filing Bill of entry in Custom’s Web for smooth Customs Clearance all India in agreed timeline. Show less Currently heading Operations of Exports & Imports Manifestation, Customs Clearance, Shipping Bill filing for Exports. End to end responsibility from transition of the Process commencing from Head Count setting up, Training, and documentation of the procedure flow until ensuring that the Contractual Service Levels are being maintained. Create & execute workflows to smoothen the progress of improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance service levels. Creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of organizational goals. Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices. Show less

  • Assistant General Manager

    Aug 2017 - Dec 2021

  • Senior Manager

    Aug 2014 - Jul 2017

  • Process Manager - Customer Services

    Feb 2014 - Jul 2014

  • Process Manager - Operations

    Sept 2011 - Jan 2014
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  House of shipping

  Dec 2021 - Sept 2022

  General manager

  Over 18 years of experience in Process Operations, Management, Client Relationship and setting up Shared Service in leading Shipping companies  Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Functional Skills include - Process Orientation/ Operations - Process Improvement Initiatives - Process Transition/Migration - Customer Relationship Management - MIS/ Documentation/ Reports - Team Management/ Leadership  Managed Customer Service (Both Export and Import) - End to End Worked on process migration entailing planning & execution, Infrastructure & Technology Setup, Recruitment/ Training & daily client reviews/ presentations. Show less

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  Apl logistics

  Sept 2022 - now

  Head of shared services - india