
Timeline
About me
Veterinary Practice Manager
Education

Broadview university
-Aas veterinary technology 4.0社团活动:SCNAVTA (Student Chapter of the National Association of Veterinary Technicians of America) -- Veterinary Technology Program Advisory Committee Member Graduated Top of the Class and Achieved Highest Honors
Experience

Wells fargo
Feb 2002 - Aug 2009-Evaluated 1600 calls per year with 100% accuracy. -Ensured all action items were completed within one month.-Monitored 6 call centers across the United States, promoted policy adherence. -Reduced Pre-Liquidations FTE from 6 to 4 and increased revenue.-Negotiated a global company contract with outside vendor resulting in savings of $500,000.00/annually as well as lowered vendor batch by 33%.-Managed 4 teams in 2 states covering a diverse range of specialty areas.
Quality Monitor
Aug 2006 - Aug 2009Collections Supervisor
Feb 2002 - Aug 2006

Professional education institute
Sept 2010 - Dec 2013Quality assurance specialist-Monitored and evaluated all levels of sales group performance-Improved overall customer experience and increased sales by 7%-Monitored over 3000 calls a year to ensure adherence to internal sales policies

Copper view animal hospital
Apr 2012 - now-Manage multi practice to increase client and staff size while maintaining profitability.-Manage Leadership group as well as HR functions.-Manage vendor billing, inventory budget.-Develop policies and procedures.
Veterinary Practice Manager
Apr 2016 - nowOperations Manager
Aug 2015 - Apr 2016Veterinary Technician
Aug 2013 - Aug 2015Receptionist
Apr 2012 - Aug 2013

Broadview university
Oct 2014 - Dec 2014Adjunct instructorVeterinary Technology
Licenses & Certifications

Certified veterinary technician
Colorado association of certified veterinary technicians
State certified veterinary technician
Utah division of occupational & professional licensing
Volunteer Experience
Assistant
Issued by Copper View Animal Hospital
Associated with Kris Egan, CVT
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