Experience

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  Wells fargo

  Feb 2002 - Aug 2009

  -Evaluated 1600 calls per year with 100% accuracy. -Ensured all action items were completed within one month.-Monitored 6 call centers across the United States, promoted policy adherence. -Reduced Pre-Liquidations FTE from 6 to 4 and increased revenue.-Negotiated a global company contract with outside vendor resulting in savings of $500,000.00/annually as well as lowered vendor batch by 33%.-Managed 4 teams in 2 states covering a diverse range of specialty areas.

  • Quality Monitor

    Aug 2006 - Aug 2009

  • Collections Supervisor

    Feb 2002 - Aug 2006
• 

  Professional education institute

  Sept 2010 - Dec 2013

  Quality assurance specialist

  -Monitored and evaluated all levels of sales group performance-Improved overall customer experience and increased sales by 7%-Monitored over 3000 calls a year to ensure adherence to internal sales policies

• 

  Copper view animal hospital

  Apr 2012 - now

  -Manage multi practice to increase client and staff size while maintaining profitability.-Manage Leadership group as well as HR functions.-Manage vendor billing, inventory budget.-Develop policies and procedures.

  • Veterinary Practice Manager

    Apr 2016 - now

  • Operations Manager

    Aug 2015 - Apr 2016

  • Veterinary Technician

    Aug 2013 - Aug 2015

  • Receptionist

    Apr 2012 - Aug 2013
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  Broadview university

  Oct 2014 - Dec 2014

  Adjunct instructor

  Veterinary Technology