Experience

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  Mci worldcom / verizon

  Jan 1990 - Jan 2000

  Local implementation manager iii - major accounts

   Lead a team of twenty implementation engineers and two team leads in NC, TN, and FL. Managed and achieved a $480K monthly revenue attainment goal. Developed national implementation procedures for the merged companies. Represented the Southeast region in all order processing and implementation decisions.

• 

  Mci

  Jan 1990 - Jan 2000

   Managed a team of eight local service consultants in NC and TN. Achieved a monthly installation goal of 1,200 circuits. Represented MCI Local capabilities to customers in sales and lifecycle process.  Managed team of eight local service consultants. Developed and implemented departmental order processing procedures. Developed national order management quality assurance program.  Prepared and delivered customer implementation plans. Managed Implementation of complex voice and data networks. Lead customer meetings to review project timelines, status, and risks. National Client base included: Cisco Systems, Wells Fargo, and Intel.

  • Local Implementation Manager II - Business Markets

    Jan 1990 - Jan 2000

  • Local Implementation Manager I – Business Markets

    Jan 1990 - Jan 2000

  • Project Manager – Strategic Accounts

    Jan 1990 - Jan 2000
• 

  Atagi plastic surgery and skin aesthetics

  Jun 2011 - Dec 2015

  Patient manager

   Grew monthly revenue run-rate by 100% in six months. Conducted educational seminars to drive incremental business.  Educated patients on the benefits of BioTE. Provided outstanding customer service and patient care. Coordinated multiple hospitals, anesthesiologists, and surgeons to deliver exceptional customer service.

• 

  Madison & company properties, ltd.

  Jan 2015 - Dec 2019

  Broker associate

  I believe in partnering with my clients to provide the highest level of personal service. I ampassionate and committed to providing an outstanding customer experience and work tirelessly onbehalf of my clients to ensure the process of buying or selling a home is as seamless andstress-free as possible. My approach is based on relationships. Every client is unique and I takegreat pride in learning my customer’s individual wants and needs. I will be involved in every step ofthe process and keep you informed at every phase. Whether you are buying, selling, or investing,I’d welcome an opportunity to represent you in your next real estate transaction. Let me put mypassion, creativity, and energy to work for you!What Kerri’s clients are saying about her:“Kerri truly made our experience an amazing one. She exceeded our expectations and went aboveand beyond to make sure everything went smoothly from start to finish. I would highly recommendusing Kerri for the sale of your home and or purchase of a new home.” - Brian & Courtney, 2016“Kerri was amazing! She was in constant communication with us even after we moved in to ournew home. I told Kerri I felt like I gained a friend.’’ – Lori, 2016“We highly recommend Kerri Norris for all of your real-estate needs. Kerri sold our home in just 36hours for above asking price! She also located our new home and walked us through the processof buying, mortgaging, and closing on our new property. If you are looking for a realtor who willtreat you like you were her only client, then Kerri is the agent to contact. – Jerry & Leanne, 2015 Show less

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  Biote medical

  May 2017 - now

  • Regional Manager

    May 2017 - now

  • District Manager

    Oct 2019 - now

  • Physician Liaison

    May 2017 - now
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  Homesmart realty group

  Dec 2019 - now

  Broker associate at homesmart realty group of colorado
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  Biote medical

  Jan 2023 - now

  As a dedicated and results-oriented Director of Customer Success, I am driven by a deep commitment to exceeding customer expectations and fostering strong client relationships. With a proven track record of building and leading high-performing teams, I bring a strategic vision to ensure that every customer's journey is marked by success, satisfaction, and long-term loyalty. Developing a company-wide consistent and positive experience for both our practices and their patients.

  • Director of Customer Success

    Sept 2023 - now

  • Director of Implementation

    Jan 2023 - now